IT Support Engineer - Fixed Term Contract

Volkswagen Financial Services Australia is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini and outside the Volkswagen Group - Jaguar and Land Rover. Nobody does finance better than our team of experts ensuring a positive customer experience at all times.

We believe our employees are key to our success and offer career advancement to grow your career across various divisions. Our people are recognised for their achievements and we have a team culture led by empathetic managers. Our EVP is testament to our continued commitment to retaining our staff and providing a fulfilling experience during their journey with Volkswagen Financial Services Australia. Our core value is integrity and we seek like-minded individuals to join our thriving business.

We are currently looking for a IT Support Engineer (Fixed Term Contractor for 3 months) to provides internal and external support across applications, desktops, and infrastructure. Key responsibilities include managing the IT Service Desk, resolving tickets, meeting SLAs, and supporting the full application lifecycle. The role involves first and second-level support, user administration, hardware/software troubleshooting, and system configuration.

What you’ll do:

• Ensure coordination and management of IT Service Desk and the timely resolution of requests according to SLAs. Have a deep understanding of VWFS IT applications and core infrastructure.
• Assist staff with desktop support. Have a fundamental grasp of software and hardware used by VWFS.
• Identify and resolve any hardware or software issues.
• Provide application support to internal and external users in a timely manner.
• Perform system and application support, including configuration tasks.
• Escalate technical support issues with the IT Operation and Application support team members and/or vendors as required.
• Perform root cause analysis for critical application support issues.
• Perform user and system administration tasks, and data recovery procedures.   
• Take ownership of tasks assigned by the IT Management team.
• Assist with disaster recovery testing.
• Application-level user administration tasks, set up, change and removal.
• Provide IT Induction to new employees
• Assist IT projects with the management of user acceptance and quality assurance testing, deployment tasks in QA, UAT and PROD environments.
• Maintain and create technical documentation (KB).
• Image devices, setup, configuration and support of workstations.
• Mobile device management, configuration and support of company mobile devices.

The successful applicant:

• At least three or more years IT experience working in a system or application support role.
• Information Technology degree or Diploma.
• Experience supporting Microsoft 365 suite (Outlook, MS Teams etc.), Windows Operating systems, Citrix XenApp (desirable) and Active Directory.
• Microsoft SQL query writing experience will be advantageous.
• ITIL certification desirable (Understanding of ITIL)
• Relevant IT vendor or industry certification desirable.
• Experience working in the financial industry desirable.

Why Volkswagen Financial Services Australia (VWFSA)?

When you join Volkswagen Financial Services Australia you become part of a professional and dynamic team structure that is the foundation for the company's current and future success. You will also be offered a competitive salary, the chance to contribute to our success and the opportunity to grow your career within a global brand.

If you meet the above criteria and would like to join our team, click APPLY NOW!

Volkswagen Financial Services Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experiences and backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Successful applicants will be required to complete background checks through our external provider as a condition of employment.