Customer Service Agent – Automotive

Company Description
Clutch Industries is a leading Automotive parts manufacturer headquartered in Coburg North, boasting over 75 years of expertise in producing products for various OEM vehicle manufactures over the years along with servicing aftermarket with both standard replace parts through to our high-performance modular clutch systems. With a strong global presence, our Australian-owned company is renowned internationally for delivering superior products and industry-leading service.
Innovation continues to be a major focus for the business. In late 2026, Clutch Industries will also launch a new division focused on advanced battery technology, portable power and consumer electronic products. This creates an exciting opportunity for the successful candidate to work across both our established automotive customer network and an emerging consumer-focused product category, while helping shape the customer experience and service standards for a new brand as it enters the market.
The opportunity
Here is a rare opportunity to join an established company in an exciting phase of development, this role plays a pivotal role in the customer service team, providing exceptional customer support, ensuring satisfaction, and optimizing overall customer experiences. As a Customer Service Agent, you will be at the front line for the business handling all things relating to our customer base. Some tasks include phone and online channel Inquiries, P&A’s, resolving technical issues, Freight follow up and assisting customers in finding the perfect product solution to suit their needs.
On-site parking is available, and our Coburg North facility is also located close to a range of public transport options. Key Responsibilities
Provide outstanding sales support via phone and online channels (Email, WhatsApp, Meta comment/messenger) Assess customer requirements using our comprehensive catalogues to recommend suitable products.Process sales orders or quotes for customers efficiently and accurately.Troubleshoot issues to ensure customers receive optimal assistance.Address and follow up on customer freight inquiries promptly.Collaborate closely with our In-house Technical, Marketing & warehouse teams, Customers, and Partners to ensure a seamless customer journey from inquiry to delivery.Uphold company presentation standards and contribute to the company’s brands awareness.Face to Face customer service / field representative work 1 day per week will also be available after probationary period.Periodic Trade show / weekend / afterhours work may be available as required
Required SkillsPrevious experience in Customer Service/Sales, Parts Interpretation, Retail, or Trade Sales.Automotive knowledge is highly desirable.Consumer electronic product knowledge also desirable. Strong written and verbal communication skills, including excellent grammar & Proficient in the Microsoft Suite with experience in CRM style software Full Australian driver’s license capable and licenced to drive preferable manual vehicles.
Ideal Candidate SkillsEnthusiastic with a positive, proactive attitude.Customer service focus with previous experience in customer service or related fields.Excellent verbal and clear communication skills/interpersonal skillsMust be a motivated self-starter and a team environment Team player, ability to work with multiple people across different departments & locations Strong general computer literacy, with experience in Microsoft Dynamics and/or Freshdesk preferred but not essential.Ability to consistently meet and exceed established KPIs.Automotive or consumer electronic product-based experience preferred Passionate about all things automotive