Urgent Care Manager

ForHealth is one of Australia’s largest and fastest-growing primary healthcare organisations. With 100+ medical centres, 1,500+ independent practitioners and over 8 million patient consultations every year, we are dedicated to delivering high-quality, accessible care to every community we serve.

As a national leader in Urgent Care Clinics, we pride ourselves on providing safe, timely, and patient-centered care for those moments that are urgent — but not an emergency. Our teams benefit from progressive clinical models, strong operational support, and a collaborative culture that continues to set the benchmark as we expand across Australia.

We are seeking an experienced, confident and forward-thinking Urgent Care Manager to lead one of our high-performing Urgent Care Clinics.

This role is integral to the success of the service — bringing together clinical leadership, operational oversight, workforce coordination, and an unwavering commitment to an exceptional patient experience. You will act as the central point of leadership on site, ensuring the clinic runs safely, efficiently, and in alignment with ForHealth’s quality, governance, and service standards.

This is an exciting opportunity for a Registered Nurse or Paramedic who is ready to step into leadership, or for those already working in ANUM/clinical coordinator roles looking to take the next step.

You will have the scope to influence local service delivery, drive high-quality clinical practice, and help shape the future of urgent care within ForHealth.

This is a full-time position, with an approximate 75% clinical / 25% non-clinical split, allowing you to remain hands-on while leading operational and people management functions. To support fair and transparent rostering, the role includes a minimum commitment of one close shift per fortnight and one weekend shift per fortnight.

• Oversee day-to-day operations to ensure the centre is safe, efficient, and patient-ready.
• Coordinate equipment, stock, consumables, facilities issues and site presentation.
• Lead recruitment, onboarding, rosters, and workforce planning for all site staff.
• Manage timesheets, shift approvals, and coordinate payroll accuracy.
• Support training, competencies, and ongoing development of the clinical team.
• Optimise patient flow, triage processes, and clinical workflows.
• Ensure compliance with UCC standards, audits, quality, and clinical governance.
• Manage incidents, risks, cold chain issues and escalate appropriately.
• Oversee business/practice-management tasks including billing queries, suppliers, site expenses, and reporting.
• Build strong relationships with local hospitals, PHNs, GPs and community partners to support service growth.
• Work in a patient facing capacity.

• Registered Nurse or Paramedic with current AHPRA registration.
• Minimum 3 years of direct clinical experience in urgent care, ED, primary care, paramedicine, or similar.
• Previous clinical leadership, management, or supervisory experience desirable.
• Triage experience is highly regarded.
• Cert IV Training & Assessment desirable.
• Strong communication, relationship-building, and conflict-resolution skills.
• Ability to work autonomously, delegate effectively, and lead a multidisciplinary team.
• High level of clinical knowledge, critical thinking, and attention to detail.
• Ability to work evenings and weekends where required.
• You will be required to provide a Working with Children’s check, National Police check if not already obtained and International police check where relevant.

Urgent Care Network Australia is committed to maintaining a child-safe and inclusive environment.

Successful candidates must:

• Comply with child safety policies and the Code of Conduct.
• Complete mandatory child safety training on commencement and annually.
• Maintain professional standards that support the safety and wellbeing of children and vulnerable people.

• Career Progression: We want to encourage you to build a long-term career with ForHealth Group with countless opportunities to learn and grow.
• Top of scope practice: Enhance your skills joining a high performing team/culture with endless opportunities to shape the future of Urgent Care.
• Innovative Healthcare Model: Be part of an emerging and growing healthcare model, well-established in countries like New Zealand, the United Kingdom, with further investment recently announced by the Australian government.
• Attractive Remuneration: Enjoy a competitive bonus structure that rewards your dedication, performance and impact in driving excellence across our Urgent Care Network.
• Amazing Healthcare Perks: Enjoy fantastic employee perks which include a Fitness Passport, health insurance discounts, 20% off dental treatments for you and your family.
• Employee Supports: 24/7 access to a national leading Employee Assistance Program, everyday savings on groceries, retail, utilities and more through the Flare benefits platform, salary packaging options including novated leases for vehicles with running costs included.
• Work-life balance: No overnight work, with plenty of opportunities to ensure you have a healthy work structure.
• Healthcare Leadership: Join the leading provider in this emerging part of primary healthcare with strong supportive leadership and a positive work culture.

Join us in creating a healthier Australia and be part of a company that values training, development, and internal promotion. If you're ready to be part of this first-class team, apply now!

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages.

ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick | ForHealth