Clinical Educator

Position Summary:

The Clinical Educator functions as a clinical and product expert and is responsible for working with the ICU Medical sales team to advance the sales process and maximise customer satisfaction through in-service education and training programs, clinical and product troubleshooting, including follow-up activities.

Location: Sydney / Melbourne / Brisbane

Essential Duties & Responsibilities:

• Conducts and leads in-services and educational sessions relative to ICU products during evaluations, conversions, and trouble-shooting

• Promotes/sells/secures opportunities for product training & support from existing and prospective customers through a relationship-based approach

• Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs in collaboration with sales & management team

• Demonstrate a detailed understanding of product range and clinical application

• Assists the sales team with the provision of effective clinical support, teaching and education of ICU products

• Delivery of programs to support ICU products in the clinical setting

• Makes telephone calls and in-person visits and presentations to customers as directed

• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services as required

• Keeps up to date with product applications, technical services, and changes in clinical demands

• Participates in trade shows and conventions as required

• Awareness and alignment to ICU Medical’s QMS policies and procedures

• Observance and compliance with WHS legislation and policies

Knowledge, Skills & Experience:

• Current registration with the Australian Health Practitioner Regulation Agency is required, however previous registration will be considered

• Extensive recent post registration experience

• Commitment to a high standard of nursing care

• Demonstrated clinical teaching and facilitation skills

• Understanding of teaching and learning in the healthcare environment

• Ability to determine clinical solutions for customers

• Effective communication & interpersonal skills with problem solving ability

• Must be able to work both independently and within a team environment

• Must possess excellent verbal and written communication skills

• Proficiency in using Microsoft Office Suite applications

• Must have Australian or New Zealand working rights

• Must have a valid driver’s license

• Must have, or must be able to obtain, clearance to access hospital/medical/healthcare facilities, including paediatric facilities

Travel Requirements:

• Requires regular travel, local as well as interstate (could be up to 50% of the time), this may include overnight travel

Physical Requirements and Work Environment:

• Customer site visits may require work to be performed within a hospital or clinical setting. Guidelines established for working in such an environment must be followed

• Regular driving is required in order to travel to customer sites

Please note that this role is hybrid and must be performed from the location specified in this advertisement; fully remote arrangements or relocation to another location are not currently available.

If you feel this is the right opportunity for you, please send through your CV! Kindly note that only the shortlisted candidates will be contacted.