Administration Officer

Administration Officer

• Fixed Term (Until 13 August 2027) / Full Time
• Monday to Friday, 72.5 hours per fortnight, 9-day fortnight
• Pro rata $79,459 per annum (LGIA Stream A Level 2) + Superannuation
• Location – Rockhampton

Your new role

This Administration Officer role offers an exciting opportunity to play a key part in supporting our dynamic Civil Operations team. Working within Support Services, you will provide administrative and customer service support across a range of operational functions, helping to ensure the efficient delivery of services to the community.

We're looking for a well-rounded administration professional with exceptional customer service skills and the confidence to support operational teams, supervisors and senior staff. In this varied role, you'll manage customer and work requests, create work orders and inspections, maintain accurate records and provide day-to-day administrative support.

You will act as a key point of contact for internal and external stakeholders, use sound judgement when responding to enquiries and contribute to the smooth running of a busy and customer-focused environment. If you thrive in a fast-paced workplace and enjoy being the person who keeps things running smoothly, we want to hear from you.

This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check). 

What we are looking for

• Strong administrative skills with experience in data entry, record keeping and general office support.
• Excellent communication and customer service skills, with the ability to engage effectively with internal and external stakeholders.
• Highly organised with strong time management skills and the ability to prioritise in a fast-paced environment.
• A proactive team player who demonstrates initiative, sound judgement, adaptability and a commitment to continuous improvement.
• Experience coordinating customer requests, work orders, records management or operational administration processes within a busy team environment would be highly regarded.

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

• Supportive Work/Life Balance
• A large employer with a strong values driven culture
• 12% employer superannuation contribution, with the option to salary sacrifice up to an additional 6%
• Ongoing training and development opportunities
• Corporate membership discounts
• Payroll deductions and salary sacrifice options
• 17.5% annual leave loading
• Wages paid fortnightly
• Employee Assistance Program
• Fitness Passport and active social clubs

What you need to do next

To apply for this opportunity, please submit two documents:

1. A 1-2 page Cover Letter addressing the Application Criteria below;
2. Your Current resume.

Application Criteria

• Demonstrated experience in a customer-facing administrative role, delivering high-quality service with strong attention to detail.
• Proven ability to work collaboratively across teams, effectively supporting multiple stakeholders and managing high-volume workflows.
• Strong initiative and sound judgement, with the ability to adapt to changing priorities and contribute to continuous improvement.

Please use Council’s and ensure you clearly label each Application Criteria in your cover letter.

Click the ‘Apply’ button to complete your online application.

Applications Close: Monday 7 September 2026 at Midnight (AEST)