Learning and Development Officer

• Step into a dynamic L&D role where you can influence, support, and facilitate engaging training
• Join a certified Great Place to Work where fun, growth and people‑first values genuinely guide how we operate
• Deliver engaging learning solutions, streamline onboarding, and drive continuous capability uplift across our organisation

About the Role

We're on the lookout for a dynamic banking/retail trainer who can captivate, influence, and collaborate with our leaders to proactively enhance our teams' skills.

This role entails travel throughout the region, providing on-the-job coaching on various subjects including member experience, product knowledge, system usage, onboarding, and general operational processes within our branches. It's a pivotal role in our success, requiring interaction with various stakeholders such as branch managers, regional managers, retail teams and head office functions.

As a customer service professional, you possess a genuine dedication to prioritising people and assisting teams in bringing out their best. You'll also play a part in People & Culture, ensuring that we foster a fantastic experience for our teams.

About You

• You are self-motivated who wants to proactively support the development of our teams.  You have awesome communication skills with an ability to remain flexible in the face of changing priorities and operational requirements. 
• Ideally you have come from the retail banking network so you can work with our teams to service our members. 
• Proven experience in a similar role in the financial service sales environment, preferably with exposure to consumer banking and lending;
• Proficient in creating training plans and delivering training;
• Excellent verbal and written communication skills;
• Tertiary qualifications in Education, Training, Finance or similar (desirable or willing to undertake further studies);

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

We are certified as a Great Place to Work and with over 55 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

Our Benefits

• Work life balance and flexible working options
• Birthday Leave
• Community Volunteer Leave
• Access to an Employee Assistance Program (EAP)
• Access to our Wellness Program
• Discounts on your Banking and Health Insurance products
• Cultural lunches and social clubs
• Excellent training and development opportunities

How to Apply

Applicants must thoroughly address how they meet the selection criteria stated above in their covering letter. Applications close on Monday 7 September 2026.

Applicants who apply for this position will be required to undergo a pre-employment criminal history check and pre-employment credit history check.