Medical Practice Manager

About the role

We are seeking an experienced, organised and proactive Practice Manager to oversee the day-to-day operations of a busy specialist surgical practice based at Knox Private Hospital. This is a hands-on role combining practice management, administration, patient coordination, theatre scheduling, correspondence and accounts. The Practice Manager will be responsible for ensuring the practice operates efficiently, professionally and smoothly on a day-to-day basis. The successful candidate will be the key point of coordination between the surgeon, patients, hospital, theatre staff, GPs, specialists and other external providers.

Key responsibilities

• Take overall responsibility for the smooth day-to-day running of the practice

• Coordinate the daily administrative activities of the practice

• Ensure patients receive a professional, efficient and welcoming service

• Manage practice workflows, systems and administrative processes

• Identify and resolve operational issues promptly

• Manage patient enquiries by telephone, email and in person

• Coordinate new patient bookings, follow-up appointments and cancellations

• Coordinate and book theatre lists and surgical procedures

• Prepare, type and distribute specialist correspondence and medical letters

• Manage the day-to-day financial administration of the practice

About you

• Previous experience in a medical practice, specialist practice or healthcare administration environment

• Experience in a practice management or senior medical administration role

• Strong organisational and time-management skills

• Excellent written and verbal communication skills

• High attention to detail and accuracy

• Confidence managing multiple competing priorities

• Experience with medical billing and accounts

• Strong computer skills and the ability to learn and manage practice software systems

• Excellent confidentiality and understanding of privacy requirements

• The ability to remain calm and organised in a busy clinical environment