Care Partner - Aged Care (Case Management)

Care Partner - Aged Care (Case Management)

SCHADS Level 4

Make a meaningful difference in a community that cares — and join our organisation that cares for you like family too.

You've probably scrolled past a dozen Case Manager and Care Partner ads today that all sound the same. At JewishCare, this role is a little different. As a Care Partner, you're not simply managing a caseload. You'll have the opportunity to build meaningful relationships and walk alongside people in our community through important moments in their lives.

Some of the people you'll support are Holocaust survivors — people with extraordinary stories, resilience and wisdom. Supporting their care is about more than coordinating services. It's about taking the time to understand each person, honour their history and traditions, and support their dignity, choices and independence.

We're looking for an experienced Care Partner who enjoys bringing together complex care, services and people, and who takes genuine pride in making a positive difference to the lives of those they support. At the same time, doing this in an organisation and team that has your back.

If you're looking for meaningful work, a supportive team and the opportunity to build relationships that matter, we'd love to hear from you.

Join JewishCare and walk alongside our community.

About the role

You'll manage a portfolio of Support at Home and Claims Conference (Holocaust Government funding) participants, coordinating their care from planning through to review. Day to day, you'll be:

• Developing individualised care plans, built around each participant's goals, preferences, culture and risk factors.
• Managing client budgets — keeping spend on track and resources aligned to changing needs
• Coordinating across our Restorative Care, End-of-Life, and Assistive Technology & Home Modifications (AT-HM) pathways, working closely with clinically qualified staff when needs go beyond general care management
• Building genuine, trusted relationships with participants and their supporters & educating & empowering them around aged care navigation & wellness.
• Liaising with GPs, allied health and other key providers and our aged care service coordinators & workforce planners.
• Keeping documentation sharp and compliant with the Strengthened Aged Care Quality Standards

About you

• Demonstrated experience in care coordination or case management in aged care or disability services
• A Diploma in Community Services, Aged Care, Case Management, or equivalent experience would be highly desirable.
• Solid understanding of the Support at Home program, Quality Standards and aged care rights
• Confidence interpreting clinical guidance and knowing when to escalate
• Comfortable working with client management systems and Microsoft Office
• A current NDIS Worker Screening Check and Working With Children Check (or willingness to obtain)
• Genuine empathy and cultural sensitivity — an understanding of and respect for the unique needs of Holocaust survivors and the Jewish community

Desirable: experience with the Claims Conference home care program, and knowledge of Jewish values, heritage and culture.

Why work at JewishCare

Our values shape how we work every day, not just what's on the wall:

• Mishpocha — a sense of family, partnership and community in everything we do
• Chessed — kindness, dedication, empathy and humanity, extended to clients and colleagues alike
• Professionalism — we back qualified people to do excellent, strengths-based work
• Integrity — transparent, confidential, collaborative
• Inclusivity — diverse in practice, aligned to the needs of our community

You'll also get a genuinely supportive team, well-structured caseloads, and ongoing training including trauma-informed and culturally specific care.

How to apply

Click Apply Now and tell us a little about why care coordination matters to you. We'd rather hear your story than read a generic cover letter.

JewishCare is an equal opportunity employer, guided by the principles of EEO under the Anti-Discrimination Act 1977. We welcome applicants from all backgrounds who share our values of compassion, respect, and community.