Customer Service Consultant - NSW

HOYA Lens Australia is an international market leader in the manufacture and supply of ophthalmic lenses. We provide a wide portfolio of high-quality products to eye care professionals.

We are currently looking for fresh new faces to expand our Customer Service Team, based in our Sydney office. This role offers a unique opportunity to develop your existing optical skillset with a Global leader in Optics.

Reporting to the NSW Customer Service Manager, you will be joining a great team of dedicated professionals and a company which encourages personal growth and development.

Daily team duties can include:

• Accurate and timely order entry/ processing of customer orders

• Updating customer data

• Quality assurance in relation to order entry

• Provide exceptional customer service communication via phone and email

• Delivering accurate information about our diverse product range, services and processes

• Assessing and interpreting optical lens orders and offer technical solutions to queries

• Process and maintain customer records/ data entry with an emphasis on accuracy.

• Liaise with internal departments to ensure orders are processed to schedule

• Acknowledge and record client feedback and complaints

• Ensuring HOYA's high standards are delivered at every point of contact

Our ideal team member:

• Have a passion for optics with a can-do attitude

• Be a competent and accurate data entry operator

• A natural ability to form positive relationships with customers and team members

• Excellent verbal and written communication skills

• A solution driven focus with strong problem solving and decision-making skills

• A passion to succeed with high levels of self-motivation

• Outstanding time management and project organisation abilities

• Qualifications in Optical Dispensing or experience in optical retail will be highly regarded

Benefits working for HOYA include:

• Education assistance/ personal development

• Birthday Leave

• Complimentary lenses packages

• Annual bonuses based on business performance

A career at HOYA Lens Australia is your opportunity to succeed in service excellence in a positive, supportive environment.

Send us your application today to find out more!

Thank you for your interest in working with us. Whilst we would love the chance to speak to every applicant, unfortunately that is not always possible. If you have been selected for an interview, you will hear back from us shortly.

Successful applicants will be provided with full training in our extensive product range.