Shelter Support Worker – Weekend

Sera’s Women’s Shelter is seeking a passionate and dedicated Support Worker to join our team in providing a safe, supportive and empowering environment for women and women with children escaping domestic violence. This role is vital in helping residents rebuild their lives by offering practical assistance and emotional support as they take steps towards healing and independence. If you are committed to making a meaningful difference in the lives of women and children facing crisis, we would like to hear from you.

About the role 

The position is a permanent part time role, working 3 hours every Thursday and be rostered to work full-day shifts on alternate weekends, covering Friday through Monday, totaling 34 hours per fortnight.

The role includes a combination of on site duties and on call responsibilities as part of a rotating roster. Reporting to the Team Leader, you will work in conjunction with our Specialist DFV Crisis Workers and across Sera’s programs to provide support to victim survivors escaping domestic violence by providing trauma informed care. In addition to direct client support, the position also involves contributing to the overall safety, cleanliness and welcoming atmosphere of the shelter by assisting with general upkeep and facility care as required.

The successful candidate will be highly resilient with the ability to adapt to changing demands whilst utilising a compassionate and empowering approach.

 It is a requirement that this position is filled by a woman, as under Section 25 of the Anti-Discrimination Act 1991, sex is a genuine occupational qualification.

Required qualifications and experience 

• Certificate III in Community Services or similar qualification (highly desirable)
• 1 year experience in support work  

Role requirements 

• Current drivers licence
• Positive Notice of a Working with Children Check (Blue card) – or ability to obtain prior to commencement
• First Aid and CPR certificate – or ability to obtain once commenced employment

Required skills and knowledge

• Knowledge of trauma-informed and client-centred care
• Ability to provide empathetic, respectful, and non-judgmental support to individuals in crisis
• Strong communication and interpersonal skills, with the ability to build trust and rapport.
• Conflict resolution and de-escalation skills in challenging situations
• Ability to maintain confidentiality, professional boundaries and cultural sensitivity
• Ability to work both independently and within a team
• Computer literacy skills required

About the offer 

• Hourly rate of $36.22 – $43.42 per hour
• Salary packaging of $15,899 + $2,650 meal entertainment card 
• 15% Superannuation contributions
• Wellbeing allowance 
• Wellbeing leave
• Study Support
• External professional supervision

Rate of pay is in accordance with the Social, Community Home Care and Disability Services Industry Award 2010

How to apply 

If you are interested in the role and have questions please email human.resources@serasws.org.au  

 Your application should include: 

• A cover letter addressing the role requirements, experience, knowledge, and your suitability for the role 
• Your resume 
• Two current professional references (one of which must be your current or most recent line manager) 
• Proof of your qualifications