Identity and Access Management (IAM)Officer

The Department of Parliamentary Services (DPS) is recruiting for Parliamentary Services Level 4 Identity and Access Management Officer within the Cyber Security Branch.

The Cyber Security Branch is responsible for protecting the information, systems and digital services that support the Australian Parliament and the parliamentary departments. Within the branch, the Identity and Access Management (IAM) team plays a critical role in ensuring the right people have the right access to the right systems at the right time.

As an Identity and Access Management Officer, you will be responsible for supporting the full ICT identity lifecycle across diverse parliamentary environments. This includes onboarding and offboarding users, processing access requests, validating permissions, maintaining identity records and supporting compliance with access control requirements. You will work closely with parliamentary departments, Senators and Members, electorate staff, parliamentary service employees, ICT teams and business stakeholders to deliver secure and timely access outcomes.

The role combines customer service, security, governance and technical administration, providing valuable exposure to enterprise identity technologies, access management processes and cyber security operations. You will help safeguard access to systems that support the daily operation of Parliament while contributing to the continuous improvement of departmental IAM practices and procedures.

This is an excellent opportunity for someone looking to build a career in cyber security. Few roles offer the same breadth of exposure to identity management, security controls and stakeholder engagement across such a unique and high-profile operating environment.

We are seeking a motivated and customer-focused individual who can balance strong service delivery with sound security practices.

The ideal candidate will demonstrate:

• Strong communication and interpersonal skills, with the ability to work effectively with a diverse range of clients and stakeholders.
• A commitment to delivering high-quality customer service and achieving timely outcomes.
• The ability to analyse information, apply established procedures and exercise sound judgement when managing access requests.
• Strong attention to detail and the ability to maintain accurate records and documentation.
• The ability to manage competing priorities and work effectively in a fast-paced operational environment.
• A collaborative approach and the ability to build positive working relationships across technical and non-technical teams.
• An interest in cyber security, identity management and access governance principles.
• A proactive mindset with a willingness to learn new technologies and continuously improve processes.

Knowledge, Experience and Qualifications

• Experience working in an ICT support, service delivery, administration, access management or related operational environment.
• Demonstrated ability to follow documented procedures and work within established governance frameworks.
• Experience working with user accounts, access requests, identity systems or business applications would be advantageous.
• Understanding of basic information security principles and the importance of access controls.
• Experience working with Microsoft technologies, enterprise applications or identity management platforms would be desirable.   

Job Specific Requirements:

•  The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.

At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.