Administration & Office Operations Coordinator

We are seeking a versatile and proactive individual who thrives in a fast-paced setting, can confidently work independently, and is motivated to take ownership, lead initiatives, and contribute to continuous business improvement.

Located in Regency Park, Lucas Plumbing & Gas Solutions (LPGS) is a proudly family-owned and operated with over 10 years in business, recognised for our commitment to excellence, innovation, and high-quality service. Our positive and inclusive workplace culture values accountability, collaboration, and professional growth. As our business continues to expand, we are excited to welcome a motivated professional to play a key role in our ongoing success.

Administration, Monitoring & Leadership

• Provide high-level administrative support, managing tasks independently while ensuring accurate data entry, document control, and record management.

• Act as the first point of contact for incoming calls and correspondence, working autonomously to deliver professional service and ensure effective use of the ServiceM8 job management platform.

• Independently manage and monitor technician schedules, proactively resolving conflicts and improving operational efficiency.

• Oversee stock inventory control and reconciliation with minimal supervision, identifying opportunities to improve ordering and stock management processes.

• Maintain independent oversight of licensing, compliance, and documentation requirements to ensure business standards are consistently met.

Operations, Improvement & Project Leadership

• Independently lead the planning, coordination, and delivery of business projects within defined budgets and timelines.

• Monitor workflows, identify inefficiencies, and implement process improvements to enhance productivity and service quality.

• Assist in managing employee training and development initiatives, working autonomously to track progress and compliance.

• Coordinate meetings, appointments, executive calendars, and company events with a strong focus on organisation and outcomes.

Business Development & Marketing

• Proactively contribute to business development initiatives, independently identifying opportunities, monitoring performance outcomes, and nurturing client relationships.

• Manage social media platforms independently to strengthen brand presence, engagement, and marketing effectiveness.

• Support marketing and promotional activities that drive company growth and reinforce brand reputation.

• Senior Secondary Certificate of Education, Cert IV or equivalent; diploma or higher education in business administration or operations is highly regarded.

• Experience in a similar role within the same or a similar industry is highly regarded.

• Demonstrated experience working independently in administrative or office coordination roles within a fast-paced environment.

• Strong proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Proven ability to work autonomously, monitor processes, and implement improvements.

• Highly organised with exceptional attention to detail and strong written and verbal communication skills.

• Ability to multitask, prioritise effectively, and adapt to changing demands.

• Strong interpersonal skills with a customer-focused and solution-driven mindset.

• Proven capability to work independently while also collaborating effectively within a team.

• Competitive remuneration package.

• Opportunities for professional advancement and skill development.

• Supportive, inclusive, and collaborative work environment.

• Confidential after-hours interviews available.