Team Leader (Young Carer Services)

About Carers SA

Carers SA is the peak body for Carers in South Australia, advocating for greater recognition and improved support. Carers SA provide services and support for Carers of all ages and is the Statewide lead Carer Gateway provider.

Carers SA is a flexible, ethical, and inclusive organisation with dedicated staff located statewide, working to improve the health, wellbeing, and resilience of Carers. At Carers SA, you’ll join a professional team that values your contribution, supports work-life balance, and is committed to maintaining a child-safe environment.

About the Role

As the Team Leader – Young Carer Services, you will lead and support a team of Young Carer Connectors (across South Australia) to deliver high-quality, strengths-based support to Young Carers aged 5–26. You will oversee intake, assessment, and connection to supports, ensuring services are delivered in line with program guidelines and a “resolution at first point of contact” approach.

This is a hands-on leadership role where you will mentor staff, manage performance and wellbeing, and support the team to respond to complex and sometimes high-risk situations involving children and young people. You will foster a safe, inclusive and trauma-informed service environment, ensuring compliance with child protection, safeguarding, and risk management requirements.

Working closely with the Program Manager, you will also drive continuous improvement, strengthen partnerships with schools, youth services and community organisations, and support initiatives that increase awareness and engagement with Young Carers across South Australia.

This is a full-time maternity leave contract through to 30 June 2027, offering an opportunity to step into a key leadership role within Young Carer Services.

Key Responsibilities (not limited to):

• Lead, coach and support a team of Young Carer Connectors to achieve program outcomes and performance indicators

• Oversee intake, assessment and support processes, ensuring quality and consistency

• Provide guidance and decision-making support in complex or high-risk situations

• Deliver coaching and performance development

• Promote a strengths-based, trauma-informed and child-safe approach across the team

• Build and maintain strong relationships with schools, youth services and community partners

• Support outreach, engagement and awareness activities to identify and connect with Young Carers

• Monitor service quality through data, reporting and continuous improvement initiatives

• Ensure compliance with child protection, safeguarding, WHS and service delivery standards

About You

You will be a confident and values-driven leader who is passionate about improving outcomes for children and young people. You’ll bring strong leadership capability, emotional intelligence, and the ability to guide teams through complex and sensitive situations.

You will also have:

• Experience leading or supervising teams within youth, community or human services

• Strong understanding of the needs and challenges facing young people and families

• Demonstrated experience in child protection, safeguarding and working with complex cases

• Ability to lead with empathy, build capability, and foster a positive team culture

• Excellent communication and stakeholder engagement skills

• Strong decision-making skills and ability to work under pressure

• Experience using data and reporting to monitor service quality and outcomes

Desirable:

• Experience working with Young Carers

• Knowledge of youth services, education systems and community support

• Relevant tertiary qualification in Social Work, Community Services or similar

You will also have:

• A current DHS Working with Children Check

• A National Police Check

• Mandatory child protection training (or willingness to complete)

Why Join Us?

At Carers SA, you will be supported to do meaningful work in a culturally safe and empowering environment in a culturally safe, inclusive, and supportive workplace.

You’ll also benefit from:

• Salary packaging up to $15,900 tax free

• Flexi Time and wellbeing programs

• Inclusive workplace culture where your identity is valued and respected

How to Apply

If you’re ready to lead a passionate team and make a meaningful impact in the lives of Young Carers, we’d love to hear from you.

For more information, contact Amy Walter (People and Culture) or Tom Salerno (Program Manager Carer Services) on (08) 8291 5***.

A copy of the Position Description is available on Carers SA website here: Careers – Carers SA. Please submit your resume and a cover letter detailing your experience and why you're a great fit for this role.

Applications close at 9.00am, Monday, 31 August 2026 or may be earlier if we find the right candidate for the role.