Technology Product Owner – Retail Services | 13 -month Fixed-Term Contract

Own the technology backlog behind the retail systems that keep one of Australia’s most loved retail brands moving.

The Role You Could Play

MECCA is continuing to grow at pace, and we’re looking for a Technology Product Owner to help shape, prioritise and deliver improvements across our Retail Services technology landscape. You’ll work closely with retail operations, store technology, vendors and internal technology teams to support the systems that power our stores — including point of sale, mobile retail apps, new store openings and major business transformation initiatives.

Real retail impact - work on systems used every day across MECCA’s store networkMajor project exposure - contribute to ERP, Distribution Center and retail technology initiativesHands-on variety - a blend of product ownership, business analysis, continuous improvement and operational supportBroad stakeholder visibility - partner with Retail Operations, Supply Chain, Finance, Core Applications and store technology teamsFast-paced growth - join a business opening new stores, evolving its technology landscape and moving quickly

Key responsibilities include:

Owning and prioritising the Retail Services technology backlog in JiraGathering requirements, breaking down work and translating business needs into clear delivery outcomesActing as the link between retail stakeholders, internal technology teams and external vendorsSupporting POS, mobile POS and related store technology improvementsManaging multiple initiatives at once across BAU, continuous improvement and larger project workSupporting change governance, documentation and CAB processes for releases and enhancementsWorking with store and retail operations teams to test changes, gather feedback and validate solutions in real retail environmentsProviding level-three escalation support for retail technology issues where required

What You Will Bring

Background as a Technology Product Owner, Business Analyst, Functional Analyst or similarStrong business analysis capability — requirements gathering, stakeholder management, process mapping and delivery supportExperience working in retail, store technology, POS, digital, operations or another fast-paced customer-facing environmentConfidence working with vendors and internal technology teams to shape practical outcomesAbility to juggle multiple priorities, projects and support requests without losing momentumComfortable working in Jira and documenting decisions, requirements and changes in Confluence or similarStrong communication skills across technical and non-technical audiences

Nice to have:

Point of sale experience, mobile retail app exposure, Retail Directions experience, or experience supporting technology across a large store network.No Retail Directions experience? No problem — if you understand retail systems, POS fundamentals and how stores operate, you’ll be able to pick up the platform.

This is a Hybrid, 4 days in office role based in Richmond and is offered as a 13 month fixed-term contract. MECCA moves quickly, so this will suit someone who enjoys variety, can context-switch across multiple priorities and is comfortable getting close to the store environment when testing or rolling out change.

You’ll be joining a supportive team with strong onboarding, exposure to stores and the DC, and plenty of opportunity to make practical improvements across the retail technology landscape.

Your Life At MECCA

Whilst we are focused on our #CustomerFirst mantra, we know that wouldn't be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!

Some of our other team member benefits include:

Professional development programs and first-class digitised learning offering Health and well-being initiatives Reward and recognition programs Access to bonus and incentive programs Access to quarterly product allowance Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy

There are also so many other ways in which you'll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.

To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca, and for all current opportunities, visit www.mecca.com.au/careers.