Patient Services Support Team Member

Join Our Team – Patient Services Support Officer

Sullivan Nicolaides Pathology is seeking a dedicated administrative professional to join our Patient Services Contact Centre at our main laboratory in Bowen Hills. In this key customer service role, you’ll support patients and collection staff with enquiries, appointments, test information, and general admin tasks.

We’re looking for someone who is:

• Customer-focused, professional, and confident on the phone

• Able to multi-task and thrive in a fast-paced environment

• Detail-oriented with strong written and verbal communication skills

• Comfortable working independently or as part of a team

• Adaptable, tech-savvy, and committed to continuous improvement

Responsibilities include:

• Handling high volumes of incoming calls

• Assisting with pathology test information and appointments

• Providing admin support and advice to collection staff

• Ensuring effective communication within the lab

Desirable experience:

• Admin experience in healthcare or pathology

• High-volume call handling and/or debt collection

This is a great opportunity for someone passionate about healthcare and delivering excellent service.

Full training is provided.

Employment Type: Full-time or Part-time (Monday - Friday, rotating shifts between 6:30am – 5:00pm) with occasional involvement in Saturday and public holiday roster if required

Availability Requirement: For full-time, we require 7.5 hours per day, 5 days per week (Monday to Friday). For part-time, we require 7.5 hours per day, for a minimum of 3 days per week (Monday to Friday).

About Sullivan Nicolaides Pathology (SNP):

Sullivan Nicolaides Pathology (SNP) is one of Australia's leading providers of diagnostic pathology services, recognised for our unwavering commitment to excellence in patient care and high-quality testing. As part of the global Sonic Healthcare network, we operate a wide-reaching network of laboratories and collection centres, offering comprehensive services across histopathology, cytopathology, and molecular diagnostics.

At SNP, we don’t just offer jobs, we build long-term careers. With many of our team members celebrating over 20 years of service, we pride ourselves on delivering genuine opportunities for learning, development, and career progression.

We foster a strong culture of support and collaboration, backed by an open-door policy and a shared dedication to excellence. Every team member plays a vital role in delivering accurate, timely results that support the health and wellbeing of our community.

Why Choose Us?

Benefits Platform: Gain access to exclusive discounts and store cards from hundreds of retailers across Australia. Enjoy significant savings at over 9,000 locations!

Novated Leases: Take advantage of our novated leasing options. Finance a vehicle of your choice with potential tax savings and simplified management.

Fitness Passport: Stay active with discounted gym memberships at any gym of your choosing. Prioritise your health and wellbeing with ease!

Parental and Adoption Leave: We believe in supporting families! Enjoy twelve weeks of paid parental and adoption leave, giving you the time you need to welcome a new addition.

Employee Assistance Program (EAP): Access a free, confidential, and voluntary counselling service for you and your immediate family, available whenever you need support.

Career Opportunities: At Sullivan Nicolaides Pathology and Sonic Healthcare, your career path is full of possibilities! Enjoy structured progression, pay increases, and training in advanced skills.

Medicare Rebates: Benefit from exclusive Medicare rebates for pathology and diagnostic imaging services for you and your family.

We embrace diversity: Sullivan Nicolaides Pathology is an equal-opportunity employer and is committed to creating an inclusive environment for all employees. We also value candidates with Australian Defence Force (ADF) experience and encourage veterans and partners of veterans to apply. 

 Join Us!

If you are committed to providing high-quality patient care and want to enjoy these incredible benefits, we would love to hear from you!

We are aware that scam recruitment offers are being circulated offering the opportunity to apply for a role at Sullivan Nicolaides Pathology. We list all job opportunities on our verified Seek page, and emails always come from a company email address using our domain name at the end – [e.g. [mailbox name]@[snp.com.au].