Customer Support Officer

Are you passionate about helping people and enjoy talking on the phone? Are you looking for a new opportunity to learn and develop in a team environment? Then this could be the role for you!

Godfrey Hirst is looking for a full-time Customer Support Officer to join the team in our Breakwater office.

About us

Godfrey Hirst is privileged to draw on over 160 years manufacturing experience in Australia and New Zealand. Godfrey Hirst is committed to designing, creating, and supplying the highest quality, most beautiful and sustainable floor coverings available.

About the Role

Reporting to the Call Centre Coordinator, the main purpose of this position is to:

• Respond promptly to incoming phone and email queries in a friendly and professional manner.

• Enter and process customer orders into our order entry system.

• Liaise with the national sales team and warehouses (located throughout Australia) to ensure that customers’ orders can be fulfilled on time, first time.

• Create and maintain excellent customer relationships and a premium customer service experience.

About you

The ideal candidate will possess the following skills and attributes:

• Proven strong customer service experience, preferably in an inbound call centre (1 year experience essential).

• Polite and professional manner.

• Excellent organisational skills with the ability to prioritise tasks.

• High attention to detail.

• Positive and enthusiastic attitude.

• Strong communication skills, both verbal and written.

What's in it for you?

• Professional Growth: Access to learning and development opportunities to help you with your career.

• Wellness Benefits: Take advantage of our Employee Assistance Program for you and your immediate family, offering free and confidential counselling, legal advice, nutrition guidance, and more.

• Free off-street parking

Next Step

Mohawk and Godfrey Hirst offer a World of Opportunities and if you wish to join a multi-billion Fortune 500 global leader in flooring, we welcome your application.