Client Experience Coordinator

Company DescriptionCara is a Possibility Provider, supporting people with disabilities and their families across metropolitan Adelaide and regional South Australia for more than 76 years. A registered NDIS Service Provider, Cara specialises in supporting people with severe and multiple disabilities to live a life of joy, purpose and belonging.
Role DescriptionCara is seeking applications for a Client Experience Coordinator to join our team, full-time, in an on-site role based at Cara Head Office in Hindmarsh. Reporting to the Business Development Manager, this is a great opportunity for a people-focused, organised professional to support clients across our Supported Independent Living (SIL), Short-Term Accommodation (STA), Home and Community Support (HCS) and Day Options service streams.
About the roleThis is a full-time, fixed-term opportunity ending 3 September 2027.As Client Experience Coordinator, you'll support client onboarding, facilitate transitions and exits, assist with new service additions, and contribute to continuous improvement initiatives and shared projects, including the HIPDA and SDA Housing Projects.You'll work closely with the Business Development Manager, Intake Specialists, Workforce Planners, Client Services, Marketing, Finance & Client Funding, and Safeguarding & Quality teams to help deliver a positive and seamless experience for our clients.
What you'll bringSound knowledge of the NDIS and its frameworksStrong interpersonal, written and verbal communication skillsExcellent attention to detail and the ability to manage competing prioritiesConfidence using CMS and Microsoft Office, including CopilotA collaborative mindset and a high level of integrity and professionalismA genuine commitment to delivering positive experiences and outcomes for clients
QualificationsRelevant qualifications in disability, community services, social work, or a related discipline (or equivalent experience) are desirable but not required