Dispatcher (Casual)

At RAC, we are dedicated to building a safer, more sustainable and connected future for Western Australians. From Insurance, Auto Service Centres, Roadside Patrols and Travel to Finance, Holiday Parks and Resorts, we are a diverse, purpose-driven organisation. For over 116 years, we have reinvested our profits back into the WA community.

Due to internal movement, an exciting opportunity has arisen to join the Motoring Dispatch Team on a casual basis, working flexible shifts between 6:00am and 10:00pm, Monday to Sunday.

About the Role

Reporting to the Dispatch Shift Team Leader, this role is integral to delivering exceptional member service. You will be responsible for the efficient allocation of roadside resources and maintaining member relationships during vehicle breakdown experiences.

About the Role

As a Dispatcher, your responsibilities will include:

• Allocating roadside resources efficiently to meet service standards.
• Collaborating with resources, managers, and support teams to ensure effective service delivery.
• Communicating effectively and influencing internal and external stakeholders.
• Providing proactive, exceptional service during member vehicle breakdowns.
• Ensuring workplace safety for yourself, team members, and RAC members.
• Working with colleagues to identify and implement process improvements.

What we are looking for in you

We are seeking candidates with the following skills and attributes:
 

• Relevant Experience: Previous experience in dispatch or logistics environments.
• Flexibility: Ability to work a variety of shifts Monday to Sunday between 6:00 am and 10:00 pm.
• Communication Skills: Strong relationship-building and communication abilities.
• Service Excellence: A strong focus on delivering outstanding service.
• Problem-Solving: Demonstrated decision-making and problem-solving skills.
• Teamwork: Proven ability to collaborate effectively in a team.
• Adaptability: Willingness to embrace and adapt to change in a dynamic workplace.

How to Apply

If this role sounds like you, please click on the APPLY button and follow the prompts.

• We will get in touch if you are shortlisted for this opportunity.
• Successful candidates will undergo a full medical, including a drug and alcohol test and a police check, including traffic infringements.

For more information contact Lorretta Jackson, Talent Acquisition Partner, Motoring & Home Services on 9436 4356 or email