Summary:

We are seeking a dedicated Shift Supervisor to join our hospitality and catering team in Punchbowl, New South Wales. This temporary, casual role is essential for ensuring smooth operations during shifts, maintaining high standards of service, and leading a team to deliver exceptional customer experiences. The Shift Supervisor will play a pivotal role in fostering a positive work environment and ensuring compliance with health and safety regulations.

Responsibilities:

• Supervise daily operations during assigned shifts, ensuring all tasks are completed efficiently and to a high standard.
• Lead and motivate team members, providing guidance and support to enhance performance and customer service.
• Monitor inventory levels and assist in stock management to ensure adequate supplies are available.
• Ensure compliance with health and safety regulations, maintaining a clean and safe working environment.
• Handle customer inquiries and complaints professionally, striving to resolve issues promptly and effectively.
• Assist in training new staff members, ensuring they understand their roles and responsibilities.
• Prepare reports on shift performance, including sales figures and staff attendance.

Qualifications:

• Previous experience as a shift leader or in a supervisory role within the hospitality or catering industry.
• Strong communication and interpersonal skills, with the ability to lead a team effectively.
• Basic knowledge of health and safety regulations relevant to the hospitality sector.
• Ability to work flexible hours, including evenings and weekends.
• Proficient in basic computer skills for reporting and inventory management.