Assistant Operations Manager

At The Bridge Inc, we walk alongside people with disability to support choice, independence, and meaningful participation in everyday life.

We’re looking for an organised, proactive, and people-focused Assistant Operations Manager to help keep our Connects services running smoothly. Working closely with the Operations Manager, you’ll provide operational and administrative support that enables our teams to deliver safe, high-quality, person-centred services.

If you enjoy coordinating moving parts, improving processes, supporting others, and making a difference behind the scenes, we’d love to hear from you.

What You’ll Do

• Support the day-to-day administration and coordination of Connects services
• Assist with participant onboarding, service changes, and transitions
• Provide operational and administrative support to Service Coordinators
• Maintain accurate records, reports, and system data
• Support participant safety, safeguarding, and compliance requirements
• Monitor and track participant information, engagement, and feedback
• Coordinate documentation, follow-up actions, and operational communications
• Prepare reports, meeting materials, and data summaries
• Support audits, incident management, and quality improvement activities
• Help promote consistent processes, systems, and ways of working across the team

To be considered for this role, applicants must hold a Certificate IV in Disability, Community Services, or a related field and have significant experience in disability, specifically group supports and day services. Experience supporting the day-to-day operations of a disability day service is essential, including participant-centred service delivery, workforce coordination, incident and risk management, safeguarding and restrictive practice processes, and compliance with NDIS requirements and quality standards.

Step into a vibrant, friendly, and genuinely rewarding work environment where no two days are the same—and enjoy great perks, including:

• Access up to $18,500 in Not-For-Profit Salary Packaging
• Connect to a range of services with Sonder EAP including counselling, nutritional, medical and financial professionals
• An extra day of leave on your Birthday
• Maintain your health and wellbeing with discounts to your private health insurance.
• Start your new role with a comprehensive induction and training
• Be part of a team that cares about your ongoing professional development
• Opportunities to build your skills and gain new experiences across the organisation

At The Bridge, we value diverse experiences, perspectives, and ways of working. We encourage applications from people of all backgrounds, identities, abilities, and lived experiences. If you require adjustments during the recruitment process, we’re here to support you.