Service Technician (FIFO)

Brunner & Lay is a globally recognised producer of rock-drilling consumables for the construction, mining, and demolition industries.  The Australian operations were established in 1988, initially as support to the dealer network that existed in the APAC region.

Supplying and servicing projects across Australia and the APAC region was performed by the Australian head office in Ballarat, Victoria and WA warehouse in Cockburn Central. All products used in Australia come from our two in-house manufacturing plants in the USA & England. We also have the advantage of having our own steel mill in Sheffield, England.  Two factories that produce the entire Top Hammer drilling tools range gives the flexibility to meet customer supply demands and changes.

Position Purpose

This is a full-time position reporting to the WA Sales and Service Manager.  (Deflector), together with several other mine sites around the country, contracts Brunner & Lay to manage the supply and use of consumables (rods, drill bits, shanks, etc) to their underground drilling rigs. The Service Technician's role is to safely provide excellent customer service to meet these service agreements' onsite obligations and requirements. 

Key responsibilities:

·       Undertake underground servicing of drilling rigs.

·       Effective communication with underground drilling operators.

·       Regular verbal and written reporting to the Sales and Product Manager, Warehouse Manager and mine foreman of the usages and damages from the daily service run.

·       Manage and control a stock of products on site, including product reporting at the start and end of each day.

·       Analysing and reporting on drilling consumable performance.

·       Undertake timely data entry to maintain records and reports.

·       Organise regular company vehicle servicing and maintenance with designated providers.

SPECIFIC SKILLS AND KNOWLEDGE REQUIREMENTS

Qualifications and Areas of Expertise

·       Knowledge of mine site drill consumables (Desirable).

·       Willingness to work underground in, at times, hot and humid conditions.

·       Mechanical aptitude.

·       Computer literacy: Microsoft Word, Excel and Outlook.

·       Daily reporting.

·       Physically fit to safely manoeuvre and lift up to 40kgs using manual handling guidelines.

·       Trained in and knowledge of manual handling guidelines.

·       Willingness to undertake fitness and capacity for work assessments, including initial and regular drug and alcohol testing.

·       Current Australian Drivers’ License and Forklift License.

·       Manual Four-wheel drive vehicle training or experience.

Personal Attributes

·       Customer Focus.

·       Display a positive attitude and be an active and engaged team member.

·       Be punctual and flexible in start and finish times.

·       Display honesty, integrity and respect for others.

·       Excellent time management, attention to detail and problem-solving skills.

Key Selection Criteria

·       Previous mine, bit-sharpening and warehousing experience is desirable.

·       Computer Literacy: Microsoft Word, Excel and Outlook.

·       Physically fit to manoeuvre and lift up to 40kgs safely.

·       Willingness to work underground.

·       Current Australia Driver’s License.

·       Current High Risk Forklift license.

·       Police check and pre-employment medical.