Venue Manager

Company Description The Doss House is an intimate heritage underground bar known for its stylish vintage interior and immersive atmosphere. Located in The Rocks, NSW, the venue offers guests a unique experience that evokes a sense of being transported back in time. It focuses on high-quality beverages, attentive service, and a welcoming environment for both locals and visitors. As a small, character-rich venue, The Doss House values professionalism, hospitality, and a strong commitment to guest experience.Role Description The Venue Manager is a full-time, on-site role based at The Doss House in The Rocks, NSW. This role oversees daily bar operations, including opening and closing procedures, staff supervision, and ensuring smooth service throughout each shift. The Venue Manager is responsible for maintaining high standards of customer service, managing bookings and events, and ensuring a safe, clean, and well-presented environment. Key tasks include scheduling and coaching team members, coordinating with suppliers, managing stock levels and budgets, and monitoring sales performance. The role also involves handling guest feedback, ensuring compliance with licensing and safety regulations, and supporting marketing and promotional activities to grow the venue’s profile.Qualifications Strong Communication and Customer Service skills, with the ability to build rapport with guests and lead a diverse team.Proven experience in Venue Management, including day-to-day operations and staff supervision.Competence in Budgeting and basic financial management, such as cost control and sales reporting.Experience in Event Management, including planning and executing in-venue functions and private bookings.Previous hospitality or bar management experience, preferably in a premium or boutique venue.Knowledge of local licensing, health, and safety regulations relevant to bar operations.Ability to work flexible hours, including evenings and weekends, as required by venue operations.Relevant certifications (e.g., RSA or equivalent) and experience with POS systems and inventory management are beneficial.