Credit Control Officer

Credit Control Officer – Immediate Start

Trutex Australia Pty Ltd – Wetherill Park, NSW

Reporting to: Financial Controller

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About the Role

Trutex Australia Pty Ltd is seeking an experienced and commercially minded Credit Control Officer to take full ownership of a key Accounts Receivable and credit control function. This is a hands-on, high-accountability role responsible for actively managing customer credit exposure, enforcing payment discipline, and driving consistent cash flow outcomes across the debtor ledger.

The role requires a confident operator with strong credit judgment who can independently manage collections, make informed risk-based decisions, and maintain tight control over overdue accounts. You will play a critical role in protecting the business from credit risk while ensuring customer accounts are managed in a structured and disciplined manner.

You will be responsible for:

● Taking full ownership of customer collections and actively driving performance across the debtor ledger to ensure cash flow targets are achieved

● Managing overdue accounts with a proactive and disciplined approach, ensuring consistent reduction of aged debt and strict adherence to payment terms

● Exercising strong credit control judgement, including ongoing assessment of customer creditworthiness, exposure, and payment behaviour

● Making independent, commercially sound decisions regarding credit limits, trading terms, held orders, and account restrictions

● Enforcing credit policy by escalating, restricting, or placing accounts on hold where required to protect business risk

● Leading direct customer engagement on overdue balances, including difficult payment conversations and structured payment negotiations

● Managing end-to-end cash application with a high level of accuracy, including allocation of receipts and reconciliation of customer accounts

● Reconciling payment platforms (including Stripe and other gateways) to ensure completeness, accuracy, and full visibility of cash movements

● Identifying and resolving complex payment discrepancies, unapplied cash, and allocation issues with minimal supervision

● Processing refunds, credit notes, and account adjustments in line with approval frameworks and credit governance standards

● Ensuring the integrity of the Accounts Receivable ledger through continuous monitoring and reconciliation discipline

● Other ad-hoc duties as assigned

At month-end, you will:

● Take ownership of AR close activities, ensuring a fully reconciled and controlled debtor ledger position

● Review and cleanse the Accounts Receivable Trial Balance, resolving aged, disputed, or unreconciled balances

● Ensure all customer accounts are accurately reflected prior to financial close

● Issue customer statements on the first working day of each month as part of a controlled and validated close process

● Support audit requirements by providing clear, accurate, and well-supported reconciliations and documentation

About You

● 3-5 years of experience in Credit Control and Accounts Receivable, with strong responsibility for managing collections and debtor performance

● Demonstrated ability to actively manage overdue accounts and drive resolution without escalation dependency

● Strong credit judgment with experience assessing customer risk, credit limits, and trading terms

● Confident in enforcing credit decisions, including placing accounts on hold and managing difficult customer payment conversations

● Experience working with NetSuite or a comparable ERP system, with strong capability in AR processing, allocations, and reconciliations

● Strong commercial mindset with the ability to balance customer relationships against credit risk and cash flow outcomes

● High level of accuracy and discipline in managing reconciliations, payment allocations, and ledger integrity

●       Self-directed operator who takes ownership of outcomes and performs effectively in a fast-paced, high-accountability environment