Guest Service Agent - Communications Full time

About Capella Hotels and Resorts

Capella Hotels and Resorts embody excellence in hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that welcomes guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney is becoming the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

About Capella Sydney

Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that welcomes guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney becomes the ultimate destination Hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

We are now looking for Full-Time Guest Service Agent to join our Communications Team.

Position Summary

• Provide exceptional guest service in answering calls, messages, and emails promptly and professionally, adhering to company communication standards.

• Utilise Knowcross effectively by placing guest requests for housekeeping, laundry, front office, engineering, and other departments using our internal system.

• Adapt to ongoing information, handle restaurant inquiries, and assist with in-room dining orders.

• Deliver seamless guest experiences to coordinate wake-up calls and provide comprehensive administrative support.

• Resolve guest concerns efficiently by addressing them professionally, following up with the appropriate departments, and ensuring guest satisfaction.

• Maintain comprehensive hotel knowledge. Become a resource for guests by being knowledgeable about all hotel amenities, services, and local attractions.
  

Talent Profile

• Strong communication, interpersonal, and problem-solving skills.

• Ability to work effectively in building strong guest relations.

• Proficient in Microsoft Office; experience with hotel PMS.

• Experience with Opera Property Management System is required.

• Experience in a similar role at luxury hotels/resorts or commercial facilities.

• A minimum of 1-2 years of experience in a similar guest service role at luxury hotels is required.

• Ability to work a full-time rotating shift, including weekends and public holidays

• Proficient in both written and spoken English.

• Valid working rights in Australia.

Working with Capella Sydney

• Be part of a dynamic and supportive work environment

• Work in beautifully crafted spaces and amenities in a Heritage building.

• Online LinkedIn training courses for personal and career development

• Full uniform provided and laundered.

• Complimentary shift meals.

• Hotel and Group Discounts.

• Ability to grow and develop within and opportunities within the group.

*Kindly be informed that only shortlisted candidates will be contacted.