Senior IT Change Officer

Our Client

Our client is a large New South Wales Government agency operating across climate change, energy, environmental management, natural resources and water. With more than 6,200 employees and a workforce supporting programs across metropolitan, regional and remote NSW, the organisation delivers services and policy outcomes with significant community and environmental impact.

The organisation manages substantial public sector programs, assets and investment, with 2024 to 2025 financial statements recording approximately $5.3 billion in annual expenses and $5.6 billion in revenue. Its portfolio includes major technology, data, sustainability, environmental and infrastructure initiatives, creating an environment where effective communication, stakeholder engagement and organisational change are critical to successful delivery.

As a large, non-listed public sector organisation, it offers the opportunity to work within a complex and highly governed environment, engaging with stakeholders across diverse professional disciplines and locations throughout NSW.

Why Contract With Us

At Charter Diligence, we go beyond just placement — we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle — and we're here to help when it matters most. Well, ask your mates if they’re already a Charter Diligence Contractor — chances are, they’re already benefiting from the support we provide.

About the Role

This is an opportunity for an experienced Change Manager to contribute to a significant data and technology program within a complex public sector environment. The role will focus on helping people understand, prepare for and adopt new technology, processes and ways of working.

You will operate across project teams, business stakeholders and technical specialists, translating complex information into practical messages and activities that support readiness and adoption. The position combines strategic change planning with hands-on delivery, making it well suited to someone who enjoys working closely with stakeholders and turning transformation plans into measurable outcomes.

Contract Details

• Senior IT Change Officer: Up to $1,000/day + super
• Location: Parramatta-based, with flexible working available
• Regional Candidates: Applications welcomed
• Start Date: ASAP
• Duration: Until 20 November 2026
• Hours: 8 hours/day, 40 hours/week

Key Responsibilities

• Develop practical change strategies and implementation plans aligned with program milestones
• Assess how technology and process changes will affect different stakeholder groups
• Build and maintain strong relationships with business, technical and operational stakeholders
• Translate technical and data concepts into clear, accessible communications
• Coordinate stakeholder briefings, workshops, demonstrations and consultation sessions
• Develop user-focused materials including guides, FAQs, presentations, newsletters and digital content
• Plan and coordinate training and capability-building activities
• Support business readiness and transition activities ahead of implementation
• Identify resistance, communication risks, dependencies and adoption barriers
• Work with project teams to address change impacts and stakeholder concerns
• Establish feedback mechanisms to understand user sentiment and emerging issues
• Track adoption, engagement and readiness indicators and provide progress reporting
• Provide advice to project leadership on change risks, stakeholder considerations and communication approaches
• Support reinforcement activities to help embed new tools, processes and behaviours
• Maintain accurate change documentation, stakeholder records and delivery artefacts
• Contribute to continuous improvement of change management practices across the program

About You

• Demonstrated experience delivering change, communications or stakeholder engagement initiatives within technology, digital, data, systems or business transformation environments
• Strong understanding of organisational change principles and adoption practices
• Experience developing and implementing change plans across complex projects or programs
• Proven ability to conduct stakeholder, impact and readiness assessments
• Strong experience designing and coordinating training, workshops and capability-building activities
• Excellent written and verbal communication skills, with the ability to simplify complex information for varied audiences
• Confident facilitator who can engage technical and non-technical stakeholders
• Strong influencing and relationship management capability across different levels of an organisation
• Ability to manage competing priorities, deadlines and stakeholders in a fast-paced environment
• Experience working within government, regulated or highly complex organisations will be highly regarded
• Experience supporting data, digital transformation, enterprise systems or technology programs will be advantageous
• Familiarity with structured change methodologies such as Prosci, ADKAR or similar approaches is desirable
• Relevant tertiary qualification in change management, communications, business, organisational psychology, information technology or a related discipline is desirable
• Strong proficiency with Microsoft Office, collaboration and digital communication platforms
• Demonstrated ability to work autonomously while contributing effectively within multidisciplinary project teams
• Valid working rights in Australia are essential. Sponsorship is not available for this position. Applicants must be Australian citizens, permanent residents or hold a long-term Australian working visa.

Application Process

Important: Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting.

We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please apply to this job post or submit your CV along with a cover letter detailing your qualifications and interest in the role to this job post. For confidential inquiries, contact our recruitment team at ***********@charterdiligence.com.au and (02) 7208 7*** (Sydney), (03) 9001 7*** (Melbourne), (07) 3866 7*** (Brisbane), or (08) 6118 77***(Perth).

Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.
Additional information

• ASAP Start | until November
• Parramatta | Hybrid
• Up to 1000$/day + super