customer support officer/call centre | government

📞 Customer Support Officer | High-Volume Call Centre

Are you a proactive, customer-focused communicator who thrives in a fast-paced environment? We are seeking a motivated ASO3 Officer for an exciting contract opportunity with a leading organization.

If you excel at building rapport, engaging in meaningful conversations, and helping individuals navigate their success journey, this role is for you!

🌟 Key Responsibilities

In this role, your primary focus will be delivering exceptional customer service through high-volume phone engagements to drive onboarding, retention, and customer success.

• High-Volume Call Operations: Manage high-volume inbound and outbound phone campaigns to engage prospective and current customers.

• Customer Advocacy & Barrier Identification: Identify key obstacles preventing individuals from progressing through their journey and offer targeted support solutions.

• Systems & Data Integrity: Navigate multiple internal systems simultaneously, maintaining meticulous records and clear case notes.

• Insights & Continuous Improvement: Analyse campaign outcomes, identify recurring trends, and provide actionable reporting to improve processes.

📋 What We Are Looking For

• Call Centre Experience: Strong background in high-volume inbound and outbound telephone environments.

• Customer Engagement: Proven ability to build rapport quickly, influence positive outcomes, and drive customer retention.

• Tech-Savvy & Detail-Oriented: Ability to multitask across multiple software platforms while maintaining precise attention to detail.

• Analytical Mindset: Demonstrated capability to track outcomes, report on trends, and present clear insights.

📌 Mandatory Requirements⚠️ MANDATORY PREREQUISITES

To be considered for this role, you MUST possess:

• Current Working with Children Check (WWCC)

• Current National Police Check (NPC)

Applications without these current clearances will not be processed.

📩 How to Apply

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