Assistant F&B Manager

• Primary Location: Gold Coast, QLD

• Store locations: Southport, Broadbeach, Brisbane CBD, South Bank 

• Employment Type: Full-time

This role requires regular travel between five store locations.

As an Assistant F&B Manager, you will support the F&B Executive with the day-to-day operations of our five stores, with a strong focus on customer experience, team performance, food and beverage quality, and operational standards.

You will support the F&B Executive in overseeing multi-site operations, working closely with Store Managers and Team Leaders to maintain consistent standards, support team performance, and deliver a positive experience for both customers and staff.

This is a hands-on role that requires regular store visits and the flexibility to step in and support the team when needed.

• Assist the F&B Executive with coordinating the day-to-day operations of all five stores and provide hands-on support at each location as required

• Visit stores regularly to check customer service, F&B quality, cleanliness, presentation, and overall operations, and address any issues identified

• Review reports submitted by Store Managers and Team Leaders, identify key issues, and ensure required actions are followed up

• Provide operational guidance to Store Managers and Team Leaders and help resolve day-to-day store issues

• Work alongside team members when needed and provide practical coaching on customer service, food and beverage quality, and operating procedures

• Check that opening and closing procedures, company SOPs, food safety, hygiene, and workplace safety requirements are consistently followed

• Monitor stock, wastage, equipment, and maintenance needs and coordinate follow-up actions

• Review customer feedback, identify recurring issues and opportunities for improvement, and help enhance the customer experience across all stores

• Assist with the implementation of new products, promotions, training programs, and operational changes across all stores

• Previous experience in F&B, hospitality, or a similar operational environment

• Hands-on barista experience and good coffee knowledge

• Experience supporting or leading a team

• A strong customer-service mindset

• Clear communication and practical problem-solving skills

• A proactive, organised, and hands-on approach

• Ability to work across multiple locations and manage changing priorities

• Flexibility to travel regularly between all five stores

• Full Australian working rights

• Previous experience in a supervisory or management role

• Experience supporting multiple stores or teams

• Experience coaching, training, or onboarding team members

• Knowledge of rostering, labour management, and operational planning