Team Lead - Desktop Services

• Hybrid work environment
• Permanent position with the Reserve Bank of Australia
• Play an important part shaping the future of our iconic Australian institution

About the business/role/team
The Reserve Bank of Australia (RBA) plays a critical role in Australia's financial and economic wellbeing. We are seeking an experienced and people-focused Team Leader, Desktop Services to lead a high-performing team responsible for delivering outstanding workplace technology services across the Bank.

Reporting to the Manager, Desktop & Mobility, you will play a key role in ensuring our desktop and workplace technology services meet the evolving needs of our people. Success in this role will come from your ability to build strong relationships, understand business requirements, influence outcomes, and engage effectively with stakeholders at all levels, from frontline employees to senior leaders.

This is an opportunity to join an organisation where technology is critical to supporting business outcomes, and where strong leadership, collaboration, and customer focus are highly valued.

About the role
As Team Leader, Desktop Services, you will lead a team responsible for delivering and maintaining the Bank's end-user computing environment and workplace technology services.

Beyond managing day-to-day operations, you will act as a trusted partner to stakeholders across the organisation, ensuring technology services align with business priorities and deliver an exceptional user experience.

You will work closely with leaders, project teams, technical specialists, and business units at all levels to understand needs, communicate effectively, manage expectations, and drive positive outcomes.

Key responsibilities include:

• Leading and developing a team of desktop services professionals.
• Building strong relationships with stakeholders across all areas and levels of the Bank.
• Acting as the primary point of engagement for workplace technology and end-user computing services.
• Partnering with business and technology teams to identify opportunities for service improvement and innovation.
• Managing service delivery, incidents, problems, and change activities while maintaining high levels of customer satisfaction.
• Influencing and driving outcomes across technical and non-technical teams in a complex enterprise environment.
• Supporting the ongoing evolution of workplace technology services to meet current and future business needs.

About You
You are an experienced people leader who combines strong technical knowledge with excellent stakeholder management and communication skills. You are equally comfortable engaging with senior executives, technical specialists, and end users, and have a proven ability to build credibility, influence decisions, and achieve outcomes through collaboration.

You are passionate about delivering exceptional customer experiences and understand the importance of balancing operational excellence with the needs of the business.

Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.