Customer Success _ Commercial

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working At Dentsply Sirona You Are Able To

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

Inside Sales Specialist – Dental Solutions

Sydney or Melbourne Based | Full-Time | Office-Based Role

Join a Global Leader in Dental Innovation

An exciting opportunity is available for a motivated, commercially driven, and customer-focused Inside Sales Specialist to join the ANZ team at Dentsply Sirona.

This role is ideal for someone with dental industry experience who enjoys customer engagement, outbound sales activity, and helping dental practices embrace digital solutions and smarter workflows.

As the dedicated phone-based voice connecting Dentsply Sirona to dental practices across Australia and New Zealand, you will play a critical role in driving customer engagement, supporting eCommerce adoption, generating qualified opportunities for Field Sales teams, and delivering revenue growth across our Essential Dental Solutions portfolio.

This is a full-time office-based role with the flexibility to be based in either Sydney or Melbourne. No field travel is required.

About The Role

Reporting into the commercial team, you will work closely with Product Managers, Marketing, Customer Service, Commercial Operations, and Field Sales teams across CAD/CAM, Endodontics, Implants, and SureSmile.

Your Success Will Be Measured Through

Closed-won revenueQualified opportunities passed to Field SaleseCommerce and DS Core adoption growthConsistent outbound activity and CRM discipline

Key Responsibilities

Customer Engagement & Sales

Execute structured outbound campaigns to re-engage dental customers and promote relevant solutionsBuild strong relationships with practice owners, practice managers, and clinical teamsClose orders directly over the phone where appropriateIdentify customer needs, competitor activity, and cross-selling opportunities

Digital Adoption & Onboarding

Drive customer registration and engagement across DS eCommerce and DS Core platformsSupport customers through onboarding, first orders, and digital ordering educationPromote the DS Loyalty Points program and digital ordering benefitsHelp remove barriers to digital adoption

Lead Qualification & Opportunity Creation

Identify and qualify opportunities for CAD/CAM, Equipment, Endodontics, Implants, and SureSmile teamsPass high-quality opportunities to Field Sales with detailed qualification notesSupport ongoing pipeline growth and opportunity conversion

CRM & Activity Management

Maintain accurate same-day activity and opportunity updates within SalesforceManage daily call activity, follow-ups, and pipeline progressionContribute accurate reporting and pipeline visibility for weekly business reviews

Collaboration

Work closely with Marketing on campaigns, scripts, and customer insightsPartner with Customer Service, Technical Support, and Field Sales teams to deliver a seamless customer experienceContribute positively within a collaborative and high-performance team environment

About You

To be successful in this role, you will bring:

Previous dental industry experience (essential)Experience as a Dental Assistant, Practice Manager, Treatment Coordinator, Dental Hygienist, customer service professional, or dental sales support highly regardedConfidence with proactive outbound phone engagementStrong communication and relationship-building skillsA resilient and commercially driven mindsetExcellent organisation and time management skillsHigh attention to detail and CRM disciplineConfidence using Microsoft Office and digital systemsSalesforce or CRM experience advantageous but not essential

You Are Someone Who

Enjoys speaking with customers and building rapportIs motivated by targets, activity, and resultsThrives in a fast-paced environmentTakes ownership and works proactivelyWants to grow within a global healthcare technology organisation

Why Join Dentsply Sirona?

Work with a global leader in dental technology and innovationSupportive and collaborative team cultureOpportunity to build a long-term commercial career within the dental industryExposure across multiple high-growth dental categories and digital solutionsStructured onboarding and ongoing developmentConvenient office-based role with no field travel requiredCompetitive salary package and incentive opportunities

Apply Now

If you have dental industry experience and are ready to take the next step into a commercially focused inside sales role, we would love to hear from you.

Apply now with your resume and a short cover letter outlining your interest in the role.

Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.

We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.

We look forward to receiving your application.

For more information about Dentsply Sirona, please go to www.dentsplysirona.com

Please note Dentsply Sirona operates a direct sourcing model so please no agency introductions.