Service Coordinator

Service Coordinator

As a Service Coordinator, you will be at the heart of our service operation, helping to ensure our customers receive exceptional support while enabling our technicians to deliver services safely, efficiently, and on time.

Responsibilities

• Coordinate and schedule service work to ensure efficient service delivery and high customer satisfaction.
• Build positive relationships with customers and provide outstanding service and support.
• Manage service bookings, customer enquiries, and technician schedules.
• Ensure service jobs are accurately recorded, invoiced, and completed promptly.
• Maintain accurate customer, service, and scheduling records.
• Work closely with technicians and internal teams to resolve issues and deliver positive customer outcomes.
• Identify opportunities to improve service processes and enhance the customer experience.
• Prepare basic reports and provide administrative support to the Service team.
• Contribute to a safe, collaborative, and customer-focused workplace culture.

Key Competencies

• Customer Focus – Committed to delivering excellent service and building positive relationships with customers and colleagues.
• Communication Skills – Able to communicate clearly and professionally, both verbally and in writing.
• Organisation & Attention to Detail – Highly organised, able to manage multiple priorities while maintaining accuracy and attention to detail.
• Problem Solving – Takes a practical approach to resolving issues and finding solutions.
• Teamwork & Collaboration – Works effectively with others and contributes positively to team and business goals.

Personal Attributes

We are seeking an individual who is:

• Detail-oriented, with a strong focus on accuracy, organisation, and quality.
• Personable and professional, with the ability to build positive relationships with customers and colleagues.
• Reliable and self-motivated, able to manage priorities and work independently.
• Positive and collaborative, with a willingness to support the team and contribute to a great customer experience.

Work Experience

• Minimum 3 years’ experience in a customer service, scheduling, service coordination, or appointment management role, preferably within scientific, technical, engineering, or environmental industries.
• Experience coordinating field service teams or technical resources is highly regarded.
• Solid understanding of quality management systems and NATA-accredited environments is desirable.
• Experience using Microsoft 365, CRM systems, ERP systems, and service management platforms would be advantageous.

Position Specific Requirements

• Australian Citizen, Permanent Resident, or holder of a valid Australian work visa.
• Ability to successfully complete a National Police Check.
• Complete a pre-employment medical declaration.
• Employment will be subject to the relevant Modern Award and LAF Technologies employment policies.

Why Join LAF Technologies?

This is an opportunity to play a key role in a growing organisation where your work has a direct impact on customer satisfaction, service performance, and business success. You will be joining a collaborative team that values professionalism, initiative, attention to detail, and a commitment to delivering exceptional service to industries that support healthcare, life sciences, and research across Australia.