Casual Customer Experience Specialist

Requirements

Join a global leader in sporting goods and outdoor performance. Amer Sports is home to iconic brands like Wilson, Salomon, and Arc'teryx, known for their innovation, quality, and connection to world-class athletes and passionate lifestyle consumers. Our ANZ team operates from Moorabbin, Melbourne. We're a dynamic group of professionals committed to delivering exceptional consumer experiences—and we're growing!

We're currently seeking a Casual Customer Experience Specialist to join our team. This is a fantastic opportunity to work with premium brands and gain hands-on experience in digital commerce, customer engagement. The role is casual with hours spanning across 2-3 days a week (Monday to Friday) and will initially be for a 3 month period.

About The Role

As a key member of the Customer Experience team, you'll help customers fall in love with our brands by delivering outstanding service across digital channels. With your focus being on Arcteryx and Salomon, you'll collaborate with our eCommerce team to improve the online shopping experience and high touch relationship management.

Key Responsibilities

Order & Return Management: Ensure smooth processing of orders and returns by following established protocolsWarranty Claims: Assess and process customer warranty requests with care and accuracyCustomer Support: Respond to inquiries via live chat, email, social media, and phoneProduct Expertise: Become a go-to advisor on our products, helping customers find the perfect fit for their needsPerformance Goals: Contribute to achieving monthly KPIs and team targets

What You Bring

Natural people skills: you genuinely love connecting with people and bring warmth, confidence and energy to every customer interaction Passion for Sports & Outdoors: You're enthusiastic about our products and the active lifestyle they supportCuriosity & Drive: You're eager to learn, stay updated on tools and trends, and understand how brands operateCustomer Insight: You understand consumer behaviour, media habits, and shopping preferencesExceptional Communication: You're confident and personable in both written and verbal interactions, with a warm and professional toneRelationship Building: You excel at creating meaningful connections with customers and understand the importance of personalised serviceDiscretion & Professionalism: You handle sensitive customer information with care and maintain a high level of confidentialityTeam Collaboration: You build strong relationships with colleagues and partners, and contribute positively to team cultureTech Savvy: Comfortable with Excel and data sets; experience with SAP is a plus

Why Join Us?

Work with globally recognized brands in a fast-paced, supportive environmentGain exposure to digital commerce and cross-functional collaborationEnjoy product discounts and other great perksBe part of a fun, energetic, and open-minded team

Ready to make an impact?

Apply now by submitting your CV. We can't wait to hear from you!