Internal Technical Sales Officer - Mt Waverley/Laverton

2. Internal Sales - Mt Waverley, VIC

The Role
JJ Secuwatch have an outstanding career opportunity for a highly motivated team player as an Internal Sales for our Mt Waverley office

Duties & Responsibilities
Reporting directly to the VIC State Manager and Branch Team Leader, you will be responsible for:
- Being the first point of contact for the branch, including serving customers over the trade counter
- Liaising and building relationship with customers via phone and email to assist in answering queries regarding products, pricing, orders, stock, delivery and account queries
- Processing orders via the counter, phone, and email requests
- Willingness to gain product knowledge for JJ's range of access control, security systems and CCTV surveillance
- Assisting with the returns and backorder processes
- Assisting with general branch support, administration and general ah-hoc
- Supporting the external sales team and management

Skills, Knowledge & Abilities
We pride in providing superior customer service through our professional and specialist sales and technical teams, and our most valued asset are our people.
To be considered for this role you will be able to demonstrate:
- A positive can-do attitude, willingness to learn and dedication
- Strong attention to detail and accuracy
- Previous experience in data entry and admin role
- Excellent communication skills, both written and verbal
- Confidence in dealing with customers and the ability to form strong relationships
- Commitment to the highest level of customer service
- Ability to work both autonomously and as a team

5. Technical Services Officer - Mt Waverley, VIC
Duties & Responsibilities
Working from our head office and reporting directly to the Technical Services Manager ANZ and Technical Services Team Leader, you will be responsible for:

- Servicing incoming calls to our National Technical Support Line
- Providing technical expertise for security products, including IP networks, CCTV, DVRs, cameras and Wi-Fi solutions - for the national business.
- Solving technical problems and communicating with people over the phone (primarily) and face-to-face
- Offering remote technical support for our customers in-field and internal employees, across all areas of our security products
- Troubleshooting HW/SW issues, IP network dilemmas and assisting our sales team in supporting our customers.
- Give pre-sale consultations and post-sales advice on both IP and analogue technologies
- Setup systems in-house to simulate and troubleshoot problems in-field
- Assisting in the evaluation process for new security products
- Supporting tender bids and provide technical input for quotes

Skills, Knowledge & Abilities
- Call centre experience
- Relevant IT qualifications and knowledge - Excellent verbal and written communication skills
- Outstanding phone etiquette
- A strong interest in new technology and development
- A high level of customer service
- An enthusiasm to learn and grow with the business
- The ability to build relationships with people
- Industry experience dealing with security products involving IP technologies - would be beneficial but is not essential

7. Warehouse Associate – Auburn NSW, Mt Waverley VIC
The Role

Due to the continued growth of our business and a recent internal promotionSecuwatch have an outstanding career opportunity for a highly motivated team player as a Warehouse Associate for our head office in IVC & NSW

Duties & Responsibilities

Reporting directly to the Warehouse Manager, you will be responsible for:

• Picking, packaging and dispatching orders
• Loading and unloading trucks
• Offloading and loading pallets
• Counting and checking stock to ensure quality control and solving stock discrepancies
• Ensure safe warehouse operations, especially regarding forklift use
• Liaise with couriers related to orders and deliveries
• General maintenance and upkeep of the warehouse
• Customer contact for orders and ETAs

Skills, Knowledge & Abilities

We pride in providing superior customer service and our most valued asset are our people. To be considered for this role you will be able to demonstrate:

• Excellent communication skills
• Knowledge of customer service
• Intermediate PC skills (Outlook, Word, Excel)
• Full driver’s license
• Attention to detail and accuracy is essential
• Demonstrated organisational skills including the ability to work under pressure and multitask
• Physical capabilities to lift and move heavy boxes
• Previous experience in a similar role or electronic retail industry is beneficial

Job Types: Full-time, Part-time, Permanent, Casual

Pay: $30,000.00 – $80,000.00 per year

Benefits:

• Employee discount
• Employee mentoring program
• Visa sponsorship

Ability to commute/relocate:

• Mount Waverley VIC 3149: Reliably commute or planning to relocate before starting work (Preferred)

Work Authorisation:

• Australia (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person