Station Manager

Starlux Airlines Co., Ltd is a Taiwanese full-service carrier headquartered in Taipei established in 2018.  Starlux Airlines Co., Ltd has established a branch office in Australia (STARLUX) to support its planned passenger and cargo operations in the Australian market, including sales and marketing, customer service, cargo activities and airport-related operations.

STARLUX is looking for a Station Manager for the branch office.  The position is full-time and based at Sydney Kingsford Smith Airport, Mascot, Sydney.

The tasks and responsibilities of this role include the following:

• Manage and direct the operations of STARLUX's office at Sydney Kingsford Smith Airport (Airport Office);

• Oversee daily airport operations to ensure operational efficiency and regulatory compliance;

• Ensure the Airport Office adheres to operational, safety and security procedures, as well as STARLUX policies, and regulatory requirements;

• Represent the Airport Office; establish and maintain positive relations with local airport authorities, governmental agencies, and relevant stakeholders.

• Recruit, interview, train, supervise and evaluate Airport Office employees;

• Supervise the ground handling agent and ensure service quality is in line with standards and expectations;

• Conduct scheduled self-audits of the business and coordinate external audits according to relevant regulations and requirements;

• Serve as STARLUX representative to participate in Airline Operators Committee events and meetings;

• Be responsible for Airport Office’s annual manpower estimation and budget planning; develop and implement Airport Office employees’ shift schedules;

• Serve as the liaison between Airport Office and other relevant departments of STARLUX.

Skills & Experience required for the position

• Bachelor degree in Transportation Science or similar field;

• At least 5 years' experience in airport station/office operations positions;

• Be proficient with operational systems of Amadeus Altéa Suite: CM, FM, ARD Web and WorldTracer, etc.

• Can work rotating shifts including nights, holidays, weekends and days off, and be flexible to work additional hours on short notice when operationally required.

• Have excellent multitasking, communication, proven leadership and people management skills.

• Can react quickly and solve difficult problems as well as be attentive to details.