Onboarding & Transfers Lead

About the Role

We're looking for an experienced Onboarding & Transfers Lead to join the team on a 12-month fixed term contract. You'll play a key role in shaping the onboarding and transfer experience, ensuring customers are connected accurately, compliantly and on time while driving operational excellence, continuous improvement and strong business outcomes.

• Lead end-to-end onboarding, transfers and market transaction activities to deliver a seamless customer experience.
• Drive improvements to activation, transaction success rates and first-time-right outcomes.
• Partner closely with Sales, Digital, Customer Contact, Compliance and Technology teams to enhance customer journeys and operational performance.
• Use data, insights and automation opportunities to improve efficiency, reduce customer effort and support scalable growth.
• Proactively identify and resolve operational risks, process bottlenecks and customer pain points across the onboarding lifecycle.
• Establish strong controls, governance and performance frameworks to support compliance, service quality and operational resilience.

About You

You're a customer-focused operations leader with deep experience in the retail energy sector and a track record of improving complex processes. You'll bring strong analytical capability, commercial awareness and the ability to influence stakeholders across a broad range of business functions.

• Extensive experience in retail energy operations, including market transactions, billing, metering and regulatory obligations.
• Proven ability to analyse complex data, identify trends and implement practical solutions that improve performance.
• Strong experience driving continuous improvement, process optimisation and operational transformation initiatives.
• Demonstrated knowledge of risk management, operational controls and compliance requirements.
• Advanced skills in reporting and analysis tools such as Excel, Power BI and SQL.
• Excellent stakeholder management and communication skills, with the ability to influence and collaborate across multiple teams and external partners.

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

Join us and be part of the adventure of the century!

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer’s responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions.  Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths.