Outreach and Intake Officer

Kyogle, NSW | Permanent Part-Time | SCHADS Award Level 3 | 28 hours a week

Enjoy an Additional 2 Weeks of Bonus Leave Over Christmas

Connect people with the support they need and make a difference in your local community.

At Community Gateway, we believe everyone should have access to the right support, information and opportunities to feel safe, included and connected.

We're seeking a compassionate and community-minded Outreach & Intake Officer to join our Community Hubs team in Kyogle. This role provides front-line support to individuals and families, with a strong focus on culturally safe engagement with Aboriginal and Torres Strait Islander peoples and communities.

If you're someone who enjoys connecting with people, building genuine community relationships and helping individuals and families navigate services and supports, we'd love to hear from you.

Community Gateway has been supporting Northern NSW communities since 1976. Guided by our vision of "Many tracks, one road, sustaining community," we deliver a broad range of services that reduce disadvantage, strengthen wellbeing and empower individuals and families.

We are a child-safe organisation committed to inclusion, diversity and cultural safety, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

As the Outreach & Intake Officer – Kyogle, you'll provide practical, person-centred support to community members accessing Community Gateway and the Kyogle Neighbourhood Centre.

You'll play an important role in connecting individuals and families with services and supports through:

• Providing intake, assessment, information and referral support.

• Supporting clients to identify their needs and access appropriate internal and external services.

• Conducting outreach activities to engage Aboriginal and Torres Strait Islander individuals, families and communities.

• Building positive relationships with Aboriginal community members, Elders, organisations and key stakeholders.

• Supporting culturally safe and accessible service delivery.

• Assisting clients with forms, documents and navigating services, including Centrelink processes, payments and obligations.

• Providing brief interventions, practical assistance and appropriate follow-up.

• Supporting the day-to-day operation of the Kyogle Neighbourhood Centre, including reception and administrative activities.

• Representing Community Gateway at community events, forums and networking opportunities.

• Maintaining accurate client records, case notes, data and outcomes.

You'll work collaboratively with clients, colleagues, community organisations and service providers to help people navigate services, overcome barriers and access the support they need.

To be successful, you'll bring:

• Relevant tertiary qualifications and/or equivalent experience in a similar role.

• Aboriginal and/or Torres Strait Islander background, or demonstrated experience working with Aboriginal and Torres Strait Islander peoples, families and communities.

• The ability to exercise initiative and sound judgement when assessing client needs and identifying appropriate supports and referral pathways.

• A sound understanding of services available to vulnerable individuals and families.

• Experience in community engagement, outreach activities or supporting vulnerable people to access services.

• Strong communication, relationship-building and interpersonal skills.

• Sound record-keeping and data collection skills, including experience using Microsoft Office and CRM systems.

• The ability to work collaboratively within a team while managing competing priorities.

You will also require:

• Current NSW Driver Licence.

• NSW Working With Children Check.

• National Police Check.

• Permanent part-time position.

• SCHADS Award Level 3 salary plus superannuation.

• Enjoy an Additional 2 Weeks of Bonus Leave Over Christmas.

• Salary Packaging benefits to increase your take-home pay.

• Ongoing professional development and supervision.

• A supportive and collaborative workplace culture.

• The opportunity to build meaningful relationships within the Kyogle community.

• A role where you can make a genuine difference for individuals, families and communities.

If you're passionate about supporting people, strengthening community connections and improving access to services, we'd love to hear from you.

Community Gateway is an Equal Employment Opportunity employer and values diversity in our workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people with demonstrated experience working alongside Aboriginal and Torres Strait Islander communities.

Applications close: 25 August 2026

For any additional information, please contact Philippa Hakavalu - Manager Community Hubs on 0498 008 513 or PhilippaHakavalu@nrcg.org.au

Please submit your resume together with a cover letter addressing the selection criteria.