Meter Data Provision Specialist - Basic

Northern Territory Government

JOB DESCRIPTION
Job Title Meter Data Provision Specialist - Basic

Classification Administrative and Corporate Services Band 3ACS Position No. 13422

Job Type Full time Duration Fixed for 2 years

Business Unit Core Operations Location Darwin

Reports to Meter Data Provision Manager Reports to P/No. 13581
Power and Water values diversity. Power and Water encourages people from all diversity groups to apply for vacancies

Inclusion and and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment
diversity and Special for the recruitment process or job, please discuss this with the contact officer. For more information about applying for
Measures this position and the merit process, click here
recruitment plans Under the Agency’s Special Measures recruitment plan eligible Aboriginal applicants will be granted priority

consideration for this vacancy. For more information on Special Measures plan, click here
Information for Applications must include a one-page summary about you, a detailed resume and copies of all relevant tertiary
Applicants qualifications listed in your application. For further information for applicants and example applications: click here

Information about If you accept this position, a detailed summary of your merit (including work history, experience, qualifications, skills,
Selected Applicant’s information from referees, etc.) will be provided to other applicants, to ensure transparency and better understanding
Merit of the reasons for decision. For further information: click here

PRIMARY OBJECTIVE

Responsible for ensuring meter data provision and associated activities are processed and actioned in accordance with shareholder, regulatory and
customer expectations for the NT electricity and water markets, ensuring the integrity of meter and standing data is maintained in a timely manner
by addressing business and market system exceptions.

KEY RESPONSIBILITIES

The “WHAT” to be delivered

• Specialise in Meter Data Provision functions including data collection, validation, estimation and substitution for market settlement and retailer

and customer billing in line with relevant regulatory obligations adhering to KPI’s and Service Level Agreements.

• Serve as a subject matter expert for the Meter Data Provision team, actively contributing to knowledge sharing and building within the team to

ensure a high level of service provision to stakeholders, retailers and customers in meter reading, meter data provision activities and associated
tasks.

• Manage day to day operations to ensure meter data is accurately received, systems are working as they should, and data is collected and

disseminated in line with regulatory requirements.

• Provide high level guidance and advice on review of conducted investigations and analysis, and ensure systems are maintained and meter data

exceptions are managed.

• Ensure staff are trained and have detailed knowledge of PWC and market IT systems, procedures are documented and reviewed, while actively

supporting the manager in succession planning and fostering cross-skilling within the team to manage meter data functions and activities.

• Provide advice to senior management on the development and improvement of meter reading, and other services provided both by in house

and external contracted resources.

• Manage and promote a culture of excellence in customer service, ensuring timely and sensitive responses to customer complaints and inquiries.
• Participate in and provide accurate data for auditing, compliance, and diverse reporting purposes, including regulatory reporting.

COMPETENCY PROFILE

“HOW” to do it (Manager of Self profile - refer to Power and Water’s Behavioural Competency Guide)

Ensures accountability Holding self and others accountable to meet commitments

Action orientated Taking on new opportunities and tough challenges with a sense of urgency, high energy, and
enthusiasm.

Communicates effectively Developing and delivering multi-mode communications that convey a clear understanding of
the unique needs of different audiences.

Customer Focus Building strong customer relationships and delivering customer-centric solutions.

Collaborates Building partnerships and working collaboratively with others to meet shared obligations.

Instils trust and values difference Building partnerships and working collaboratively with others to meet shared objectives while
recognising the value that different perspectives and cultures bring to an organisation.

Is resilient Rebounding from setbacks and adversity when facing difficult situations.

Self-development with self-awareness Actively seeking new ways to grow and be challenged using both formal and informal
development channels, using a combination of feedback and reflection to gain productive
insight into personal strengths and weaknesses.

LAST UPDATED: August 2026
EMPLOYEE SIGNATURE: __________________________ DATE: ____________

AT POWER AND WATER:

Job Description Northern Territory Government

MANAGEMENT RESPONSIBILITIES

No. of Direct Reports 0 No. of Indirect Reports 0
Key Interactions: External Stakeholders (as per Single Point of Accountability Standard), Senior Leader Group, All Employees,

External Customers

COMPLIANCE

We expect you to:

• Actively align, support and promote Power and Water’s Values and support building a constructive workplace culture that celebrates

achievement through its people

• Carry out duties in accordance with Power and Water’s Safety and Environmental policies and procedures, working towards our goal of Zero

Harm

• Ensure all activities undertaken as a Power and Water employee comply with Power and Water’s Standards of Behaviour, Management

Standards and Procedures, relevant Acts, legal demands and that you manage all of your activities and responsibilities within the Power and
Water risk management framework

• Pass a job-specific pre-employment medical (if applicable)

SELECTION CRITERIA

Qualification & Skills Experience

Essential • Demonstrated leadership skills with an emphasis on • Ability to provide advice to senior management on the
delivering high quality service and fostering cohesive development and improvement of meter data
team dynamics to ensure key outcomes are managed provision, and other services provided both by in
and are met by the work group. house and external contracted resources.

• Strong analytical and investigation skills to guide the • Understanding of project management and a
team into resolving more complex issues and demonstrated ability to recognise the need for
complaints, with a sound understanding of contract change, analyse risks and be proactive in addressing
management and administration to assist in day to issues to effect continuous improvements in the
day activities, with experience in reporting key workplace.
activities performed by the team to management. • Demonstrated understanding of both the Northern

• Sound interpersonal, organisational, written and oral Territory Electricity Market and the regulatory

communication skills and the ability to interact framework for water metering in the Northern
effectively with people of diverse cultures, have Territory along with general familiarity with national
experience in coaching staff, facilitating meetings, electricity market principles, laws, and regulations.
conflict resolution, and preparing reports and detailed
correspondence.

Desirable • Minimum 2 years’ experience within a similar role • Prior knowledge of IT Market systems, functionality
and exception resolution.

• Prior experience in the use of metering and works

management systems including enterprise systems
technology and an understanding of metering, meter
data and asset utility systems.

FURTHER INFORMATION
1. Contact Ellen Anandarajah on (08) 8924 5813 or 0459 804 948 for further information about the position
2. Information about Power and Water Corporation may be viewed at powerwater.com.au
3. The total remuneration package amounts published for this position include base salary, superannuation and annual leave loading.

Apply Online: https://jobs.nt.gov.au/Home/JobDetails?rtfId=354256 Approved August 2026

Vacancy Closes: 31/08/2026 Michelle McGregor
Senior Manager Metering Services – Core Operations

AT POWER AND WATER: