Inside Sales Account Manager

Role: Inside Sales Manager covering Pacific Region (Australia/New Zealand/Pacific Islands)

Inside Sales Global Account Manager (competitive compensation to market)

Renewals (Customer Success)

• Pursuit of renewal contracts from M-90 (90 days prior to expiration) with objective to maximise OTR (on time renewals) to 100

Business Development

• Targeting all AU/NZ legacy Symphony & Aldata, JDA, Neilsen customers to migrate to i2e/Gold
• Targeting Chinese Retailers and Supply Chain operating in Australia/New Zealand
• Tele-Nurturing of nominated/selective English Retailers, identified by Marketing Campaigns
• BDM from target file of prospects and potential customers:
• Prospecting via Telephone and Web-Meetings
• Qualify the needs, expectations and profiles of prospects and customers
• Present the solutions included in the GOLD portfolio
• Send prospects and customers required business documentation
• Support the implementation and follow-up of marketing operations
• Prepare contractual documents and provide follow-up until registration by the Legal department
• Carry out customer follow-up to ensure high quality service
• Provide customers with information and advice
• Develop customer loyalty and build a relationship of trust with customers
• Define an action plan on their territory / appointed accounts, together with the Sales and Solutions Consulting teams
• Execute and following-up this plan while respecting the company’s sales strategy
• Qualify and keep the CRM up to date
• Further develop their knowledge of Symphony EYC solutions, industry needs and customer environments

Hybrid Office Manager (transitional from 30% down to 0%)

• Transitional element of the role. Reduce % time over a 6month period towards semi-automation via new business processes
• Team with AR.STC for Accounts Receivable Management for Customer Success/Maintenance renewals
• Team with AP.STC for Accounts Payable for non-recurrent payments
• Expense Consolidation/Follow-up for Pacific Region business