Casual Administration & Customer Service Assistant

Skippy Skips is seeking a reliable and friendly Casual Administration and Customer Service Assistant to join our Townsville team on an ongoing basis.

This is a varied role supporting our customers, drivers and day-to-day office operations. It would suit someone who communicates confidently, has strong attention to detail and can work independently while following established systems and processes.

The position will generally offer three shifts per week, with shifts starting at 7:00 am. The days worked and length of each shift may vary depending on staffing and operational requirements.

Additional shifts may be available during busy periods and when covering staff leave. During leave-cover periods, the hours may increase significantly, potentially reaching full-time hours of up to 38 hours per week.

Leave coverage is commonly required from mid-January to mid-February, although the exact dates and hours will depend on staff leave and operational requirements.

The role will initially be based at our Townsville office. Some work-from-home flexibility may be available during approved leave-cover and busy periods once training has been completed.

Your duties will include:

• Answering incoming customer calls

• Responding to emails, messages and customer enquiries

• Taking, confirming and updating skip-bin bookings

• Allocating bookings and job information to the driving team

• Processing customer payments

• Maintaining accurate customer and booking records

• Communicating booking changes to customers and drivers

• Following up outstanding information when required

• Assisting with general administration and office support

• Supporting the team during busy operating periods

We are looking for someone who:

• Has previous administration, reception or customer-service experience

• Communicates clearly and professionally by telephone and email

• Provides friendly and helpful customer service

• Is confident using computers, email and basic office software

• Has strong attention to detail and accurate data-entry skills

• Is organised and comfortable managing changing priorities

• Is reliable, punctual and able to work independently

• Can remain calm and professional during busy periods

• Is comfortable processing payments and handling customer information

• Can follow established procedures while using good judgement

• Has flexibility to work different days and shift lengths when required

• Resides in Townsville or the surrounding area

• Has good local knowledge of Townsville and its surrounding suburbs

Experience in transport, waste management, scheduling, logistics or a similar service business would be helpful but is not essential.

This is an ongoing casual position, generally offering:

• Three shifts per week

• A 7:00 am starting time

• Shift days and finishing times that may vary

• Additional shifts during busy periods

• Additional or potentially full-time hours when covering staff leave

• Up to 38 hours per week during some leave-cover periods

• Leave coverage commonly required between mid-January and mid-February

As this is a casual position, the number of hours offered may vary depending on staffing and operational requirements.

Applicants should have some flexibility to work additional hours when required, particularly during staff leave and busy operating periods.

Full paid training will be provided at our Townsville office.

The successful applicant will initially work onsite while learning our booking systems, operating procedures and customer-service standards.

Once fully trained and confident in the role, some work-from-home flexibility may be available during approved leave-cover periods and other busy periods.

This is not a fully remote position. Applicants must reside in Townsville or the surrounding area, have good local knowledge of Townsville and its surrounding suburbs, and be able to attend our office as required.

• Ongoing casual employment

• Generally three shifts per week

• Additional hours available during busy and leave-cover periods

• Full paid training

• Established systems and clear operating procedures

• Some work-from-home flexibility after training

• A varied role with genuine responsibility

• Join a trusted, locally owned Townsville business

• Friendly and supportive team environment

Please submit your résumé and a short cover letter outlining:

• Your previous administration or customer-service experience

• Your general availability

• Your ability to start shifts at 7:00 am

• Your flexibility to work different days and shift lengths

• Your availability for additional hours during staff leave and busy periods

• Whether you are generally available for leave coverage between mid-January and mid-February

• Your knowledge of Townsville and its surrounding suburbs

• Why you believe you would be a good fit for Skippy Skips