APS3 Client Service Officer(s)

Location: Canberra, ACT

Salary: Hourly Rate

Job Type: Contract position | Full time position

Customer Service Officer - Healthcare Support (APS3 Equivalent) Location: Melbourne, Brisbane, Adelaide, Sydney, Hobart, Canberra (Hybrid post-training) Pay Rate: $48.60/hr + Super

Term: 6-Month Initial Contract (Possibility to extend) Work Type: Full-Time (37.5 hrs/week) Why

You'll Love This Role Looking for a fast-paced customer service role where your work directly supports the Australian community? Join a dedicated federal agency team delivering critical medical and allied health service support .

You'll enjoy structured training, clear processes, and flexible hybrid working options once onboarded ! What You'll

Be Doing Taking inbound calls from clients, medical service providers, and key stakeholders in a supportive environment . Processing treatment requests, verifying eligibility, and handling routine correspondence .

Updating client records accurately using modern internal database platforms . Escalating complex queries to specialist teams while keeping clients informed . Collaborating with a supportive team to meet daily service delivery goals .

What We're Looking For

Customer-Centric Mindset: Experience in phone-based customer service, call centers, or administrative support . Tech-Savvy: Strong data entry skills with the ability to navigate multiple systems quickly . Great Communicator: Clear, empathetic verbal and written communication skills .

Clearance Ready: Must be an Australian Citizen and willing to undergo an Australian Government Baseline Security Clearance (sponsored upon start) . Location Flexibility: Ability to attend full-time training on-site in your capital city, transitioning to up to 2 days working from home afterward . Ready to apply?

Click APPLY NOW with your updated resume to secure your spot for upcoming intake dates! Please click here to apply.