Sales Support Administrator

About ASE TechnologyASE Technology Pty Ltd is an Australian renewable energy company specialising in the supply and distribution of solar PV products, battery energy storage solutions, inverters, solar cables and related electrical equipment.Since 2017, we have built strong relationships with manufacturers, wholesalers, installers and industry partners across Australia. As our business continues to grow, we are looking for a capable and motivated Sales Support Administrator to join our Melbourne team.About the RoleThis is a hands-on sales support and administration role based at our Braeside office.You will play an important part in the day-to-day operation of our sales team, helping manage customer orders from enquiry through to delivery. You will work closely with customers, sales representatives, warehouse, logistics, purchasing and finance to ensure orders are processed accurately and customers receive timely, professional service.This role is well suited to someone who is organised, detail-oriented, comfortable working in a fast-paced environment and enjoys supporting customers and internal teams.Key ResponsibilitiesProcess customer orders accurately and efficiently from order entry through to delivery.Prepare quotations, sales orders, invoices, credit notes and other sales documentation.Respond to customer enquiries regarding pricing, stock availability, orders and delivery status.Maintain accurate customer, product and pricing information in our ERP and CRM systems.Coordinate with warehouse and logistics teams to ensure customer orders are dispatched and delivered on time.Monitor back orders and proactively communicate updates to customers and the sales team.Support the sales team with quotations, reports, sales data and customer documentation.Coordinate with purchasing and inventory teams regarding product availability and incoming stock.Assist with product returns, warranty claims and after-sales enquiries.Work with finance to resolve invoicing, account and payment-related issues.Maintain product information, price lists and sales materials.Build positive and professional relationships with our B2B customers.Assist with monthly sales reporting and general sales administration as required.About YouTo succeed in this role, you will ideally have:Previous experience in sales administration, sales support, customer service, internal sales or a similar administrative role.Strong attention to detail and a high level of accuracy.Excellent written and verbal English communication skills.Strong organisational and time-management skills.Confidence communicating with customers by phone and email.Good Microsoft Office skills, particularly Outlook, Word and Excel.Experience working with ERP, CRM or order-management systems is highly regarded.The ability to manage multiple priorities and follow tasks through to completion.A proactive attitude and willingness to learn.The ability to work both independently and as part of a small, collaborative team.Experience in renewable energy, electrical products, wholesale distribution or a B2B environment would be advantageous but is not essential.What We OfferCompetitive salary based on experience.Permanent full-time position.Stable role within Australia's growing renewable energy industry.Supportive and collaborative team environment.Practical on-the-job training.Exposure to sales operations, logistics, purchasing and customer management.Genuine opportunities to develop your skills and grow with the business.