Customer Service Officer

Job Ad Details

With multiple branches across Australia and continued growth across our business, Cash Train are currently looking for motivated and energetic people to join our team.  

We offer a broad range of products and services such as:  

• Small & Medium-Term Loans.
• Cheque Cashing & Foreign Currency Exchange
• Buying, selling, and loaning on gold jewellery and electronics at select locations.

About the Role: 
As a Customer Service Officer (CSO) your role will include:

• Building rapport with customers from all walks of life.
• Underwriting loans (secured and unsecured).
• Resolving any customer queries and enquiries.
• General administration & data entry.

We are currently looking for a CSO to work on a fulltime basis at our Cairns branch.

Typical hours will be 38 hours per week, generally across 5 days with no weekend work. 

About You: 
To be successful in obtaining this position, you will have:  

• Face-to-face customer service experience & confidence in managing customer expectations.
• Cash handling experience.
• Intermediate computer skills, accurate data entry, and attention to detail.
• Passion to work towards individual and branch KPIs.
• Ability to problem-solve and be capable of managing multiple tasks.
• Self-motivated and driven team player
• Flexibility to travel to other local branches is highly desirable.

To help you succeed, we provide a structured initial training program, as well as ongoing development and training.

Benefits:  

• A great entry point into the financial services industry.
• Excellent training, career growth, and development opportunities available.
• Close to public transport and shopping.
• Generous in-store staff discounts

And... Access to exclusive discounts ranging from popular retailers in health & fitness, technology, entertainment, shopping, groceries & more!

To be considered for this role, you must:

• Have working rights in Australia.
• Be willing to obtain a police check.

What’s it like to work with us?

Cash Train provides a supportive team environment for our staff to help us achieve our purpose of ‘Giving People a Go’. We offer ongoing training and career development for all roles across the business giving our staff every opportunity to showcase their skills. We pride ourselves on creating a culture where people can be their best, in an environment that values diversity and flexibility.

This is an excellent opportunity for someone committed to the company’s values, assisting people from all walks of life, and is looking for a career rather than a job.