Appointment Setting, Reception & Sales Coordinator

Kansai Karate Academy | Sumner Park

Part-Time (19 Hours Per Week) | Genuine Full-Time Career Opportunity | Performance Bonuses

Kansai Karate Academy is one of Queensland's fastest-growing martial arts organisations, helping hundreds of children and adults develop confidence, discipline and resilience every week.

We're looking for a confident, friendly and organised Appointment Setting, Reception & Sales Coordinator to join our growing team.

This is much more than a reception role. You'll be one of the first people families speak with when they enquire, one of the first faces they meet when they visit our academy, and an important part of creating an outstanding customer experience from the very first phone call through to enrolment.

We're ideally looking for someone with previous experience in a customer-facing role, particularly within:

• Reception/Sales at Gyms or fitness centres

• Reception/Sales Allied health or medical reception

• Reception or front desk roles

• Reception/Sales Membership or customer service positions

If you're confident speaking on the phone, enjoy helping people, have excellent communication skills and can consistently follow systems and procedures, we'd love to hear from you.

This role combines appointment setting, reception, sales and administration.

Your responsibilities will include:

• Responding to new enquiries by phone, SMS and email

• Booking trial lessons

• Following up prospective families

• Conducting signups after trial lessons

• Welcoming families at reception

• Assisting members with enquiries

• Processing enrolments and administration

• Maintaining accurate CRM records

• Supporting member engagement and retention

Every day is different, but your primary goal is to provide an outstanding experience for every family that contacts Kansai Karate.

Please Note: ⚠️ You'll spend a significant portion of your day speaking with prospective families by phone.

If you're not comfortable making outbound calls, handling objections and confidently guiding conversations, this position is not the right fit for you!

The ideal candidate will:

• Have previous reception or customer service experience

• Be extremely confident speaking on the phone

• Enjoy talking with people and building relationships

• Be organised and able to multitask

• Follow systems and procedures consistently

• Have excellent communication skills

• Present themselves professionally

• Have strong computer skills

• Be reliable, positive and eager to learn

Sales experience is an advantage but is not essential. We're happy to train the right person with the right attitude.

This is a part-time position, working approximately 19 hours per week.

The role primarily consists of afternoon and evening shifts, with Saturday work as required.

During your initial training period, you'll complete your onboarding across our Sumner Park and Springfield locations.

Following successful completion of your probation and once you've demonstrated competency in the role, there is a genuine opportunity to transition into a full-time position as Kansai Karate continues to grow.

Some flexibility may be required from time to time to assist with business growth, events and team support.

• Genuine pathway into a full-time career

• Performance-based bonus program

• Structured training and ongoing coaching

• Clear opportunities for career progression

• Supportive and energetic team environment

• Work with one of Queensland's fastest-growing martial arts organisations

• Make a genuine difference in the lives of children and families every day

We're looking for an energetic, enthusiastic and confident person who is eager to build a long-term career.

The ideal candidate will:

• Be confident speaking on the phone and face-to-face

• Have excellent customer service and communication skills

• Enjoy working with children and families

• Be organised and able to follow systems and procedures

• Be reliable, professional and well presented

• Have previous reception or customer service experience

• Be eager to learn, grow and take on greater responsibility

• Be looking for a long-term career with genuine progression opportunities

• ⚠️ Must be a extremely hard worker with a strong work ethic and able to work at high pace

Previous experience in a gym, childcare centre, allied health clinic or similar customer-facing environment will be highly regarded.

Please submit:

• Your current resume

• A recent photo of yourself (does not need to be professionally taken)

• A personalised cover letter explaining why you'd be a great fit for this role

Applications without a personalised cover letter and photo may not be considered.

If you're looking for more than just another job and want to build a rewarding long-term career with a growing organisation, we'd love to hear from you.

Kansai Karate Academy Pty Ltd