Admin and Customer Service Coordinator - Food Manufacturing

About us

Evia Yoghurt Co. Pty Ltd is an Australian family owned food manufacturing company dedicated to producing high-quality yoghurt products. We pride ourselves on our commitment to excellence, innovation and customer satisfaction. Our team values collaboration, integrity and a passion for delivering exceptional products to our customers. We are a growing organisation that offers a supportive and engaging work environment where every team member contributes to our success.

About the role

We are seeking an Admin and Customer Service Coordinator to join our team at our new Pemulwuy, NSW facility. This is a full-time position that plays a vital role in supporting the smooth operation of our manufacturing and customer-facing functions. The coordinator will be responsible for managing administrative tasks, coordinating customer communications and ensuring efficient day-to-day operations across our facility. This role is integral to maintaining strong customer relationships with all the major supermarkets whilst supporting the administrative backbone of our food manufacturing business.

Key responsibilities

Managing customer inquiries and providing responsive, professional customer service support via phone, email and other communication channels

• Processing customer orders, tracking shipments and resolving order-related issues promptly

• Maintaining accurate records and databases for customer information, orders and transactions

• Coordinating with production and logistics teams to ensure timely order fulfilment and delivery

• Preparing and managing administrative documentation, including invoices, quotations and delivery notes

• Scheduling appointments, managing calendars and coordinating facility visits or product demonstrations

• Assisting with general office administration, including filing, filing systems maintenance and document management

• Liaising between customers, production staff and management to facilitate communication and resolve operational issues

• Monitoring inventory records and flagging stock level concerns to relevant departments

What we're looking for

• Proven experience in customer service, administrative support or a similar role, preferably within a manufacturing or food production environment

• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal teams

• Strong organisational skills and the ability to manage multiple tasks efficiently whilst meeting deadlines

• Proficiency in Microsoft Office applications, particularly Excel and Word, and experience with customer relationship management (CRM) or order management systems

• Attention to detail and accuracy when handling records, data entry and documentation

• Problem-solving ability and a proactive approach to identifying and resolving issues

• Professional phone manner and a customer-focused mindset

• Ability to work independently and as part of a collaborative team

• Reliability and punctuality with the flexibility to support peak periods as required

• Preferred: Experience in the food manufacturing or FMCG (Fast-Moving Consumer Goods) industry

What we offer

At Evia Yoghurt Co. Pty Ltd, we value our team members and provide a supportive work environment. We offer competitive remuneration, a stable full-time position with a reliable team and the opportunity to develop your skills within a growing food manufacturing company. You will receive ongoing training and support to help you excel in your role. We foster a collaborative culture where your contributions are recognised and valued, and we are committed to supporting the wellbeing and professional development of all our employees.

Apply now

If you are an organised, customer-focused professional ready to make an impact in a food manufacturing setting, we would love to hear from you. Please submit your resume and a cover letter highlighting your relevant experience and suitability for this position. Join the Evia Yoghurt Co. Pty Ltd team and be part of our continued success.