Client Services Administrator

About the role

The Client Services Administrator plays a vital role in providing administrative and operational support across domain name management services, while also acting as a key support point for clients. This role helps ensure a seamless client experience, high service standards, and strong client satisfaction. As part of a collaborative and growing team, the role also requires flexibility, initiative and a willingness to support broader operational priorities as required.

Key responsibilities

• Assist with domain registration, renewal, transfer, SSL and DNS management tasks and processes

• Maintain accurate and up-to-date client domain portfolio records and documentation

• Support domain lifecycle management tasks to ensure clients' domains are protected and optimally managed

• Proactively identify upcoming risks (e.g. expiries or misconfigurations) and escalate or address them before impacting clients

• Liaise and follow up with registrars, registries, and resellers to resolve client or business domain related issues

• Assist with security-focused domain tasks, including registrar locks, registry lock checks, domain reviews, and escalation of domains that may require additional protection

• Support DNS-related checks and updates for client portfolios

• Provide responsive support to client enquiries related to domain services

• Take ownership of client requests and follow through to resolution, including appropriate client follow-up to ensure a high level of client satisfaction

• Identify inefficiencies in operational workflows and suggest improvements that enhance both internal efficiency and client experience

About you

• Excellent organisational skills and attention to detail

• Confidence in engaging with clients, with the ability to build rapport and maintain positive working relationships

• A proactive approach to client service, with a willingness to take ownership of requests and see them through to resolution

• Ability to juggle multiple priorities and tasks efficiently in a client-focused environment

• Strong communication skills with a professional and client-centric mindset

• Proficiency with ticketing tools and Microsoft Office applications

• A strong sense of accountability, with a focus on completing tasks accurately and following them through to completion

• A willingness to learn, ask questions and respond positively to feedback and coaching

• A collaborative and flexible approach, with a willingness to support colleagues and contribute to shared team outcomes

About us

Brandsec is a trusted leader in domain name management, helping businesses protect and optimise their online presence through expert domain portfolio management and related services. We support some of Australia's largest brands to securely manage their digital assets. Our success and rapid growth are driven by the dedication and talent of our team.

Benefits

• Work in a fast-growing, dynamic niche industry

• Collaborative and supportive work culture

• Opportunities for professional growth and development