Client Success Manager - Construction Content Agency

Are you the person who keeps things together when everyone else is moving fast?

If so, keep reading. This might be the one.

At Bluu Media House, we make premium short-form video for construction, trades and property businesses across South East Queensland and beyond. Our sales team brings the clients in. Your job is to keep them.

Everything a robot can do here is already automated. This role is everything it can't: the human relationships, judgement and taste. AI and systems do the boring stuff. You get the fun stuff: people, shoots, creative calls. You are the bridge between us and the client, and that bridge is the whole business.

What we value:

✅ Own it. If it's yours, it gets done. No chasing.

✅ People first. Systems and AI handle the repetitive work so you can focus on the human relationships that keep clients.

✅ A players only. We're a young, hungry team and everyone pulls their weight.

The Role

You join the team that keeps our clients, learning under our current Client Success Manager before quickly taking on your own. You won't be starting from scratch. You'll assist, learn how we work, and grow into owning the relationships and the production behind them.

You'll be the main point of contact for 10-20 clients. You own the relationship and the work that keeps them happy: strategy, shoots, editing, content going out, and making sure nothing slips. When a client renews or refers us, that's on you.

This is not a regular social media job, but a relationship one. Most of the production is automated or handled by the team. What can't be automated is trust, taste and judgement. That's you.

Your main KPI is simple: client retention. Keep them happy, get them results, keep them longer. And your pay reflects it: there's a retention bonus on top of your hourly rate, tied to the number you own.

What you'll own:

• Client relationships. Main contact for 10-20 clients. Check-ins, expectations, catching problems before they happen, renewals. Retention is the number you're measured on.

• Production. Own the workflow from strategy to delivery. Schedule shoots, brief the crew, direct on set, keep every pipeline moving.

• The shooters. Coordinate videographers and on-location crew. Own the shoot calendar and the briefs.

• The editing team. Direct local and remote editors, hold them to each client's standard, manage turnaround and quality.

• Content strategy. From finding ideas, planning and scheduling to understanding analytics.

• Results. Make sure content goes out, looks right, and performs for the client.

• Systems. Run the day-to-day tools (Monday.com, Frame.io, Slack). Find what's slow and fix it.

Life in this job:

• No two days the same. Strategy call in the morning, directing on a building site at lunch, planning next month's content in the afternoon.

• You're out on client sites across South East Queensland 10+ times a month, working with business owners who are genuinely good fun. A current driver's licence and your own car are mandatory.

• Our office is at Bilinga, minutes from the beach, and we actually use that. Small team, big energy, and we do things together outside the work.

• Don't take our word for it. Check our socials and see what a week here looks like.

What actually matters:

• You're brilliant with people. Outgoing, warm, and you build trust fast. This is the whole job.

• You understand social media. Not just how to use it, but how to make it work for a business.

• Extremely organised. This is non-negotiable. You build systems and nothing slips through.

• Hungry to learn. You want to grow in a fast-changing environment and you get excited by new things, not thrown by them.

• Willing to use AI in your work. Actively, not reluctantly.

• Current driver's licence and your own car.

Nice to have, but we'll happily train the right person:

• Client-facing experience where you owned the relationship and the outcome (any industry)

• Social media management or strategy, ideally in an agency or client-facing setting

• Project or production coordination across multiple jobs

• Agency, video, or marketing background

• An eye for what good short-form content looks like

Who this role is for:

• You're an A player and ready to prove it among high performers.

• You solve problems on your own. No hand-holding.

• You take ownership before things land on someone else's desk.

• You're great with people, clients and team alike, especially when it's hard.

• You're calm when it's busy. Busy is the normal state here.

• You'd rather use AI and new tools than pretend they don't exist.

• You want real feedback that makes you better, even when it's blunt.

Why Bluu Media House:

• A high-growth agency where this role genuinely drives the business

• A young, dynamic team and a job that's actually fun: real shoots, real clients, real results

• Premium work for serious brands

• Gold Coast office, minutes from the beach at Bilinga

• Real ownership and a career that compounds: our last Client Success Manager was headhunted by one of Queensland's biggest property developers. That's what this seat does for your CV.

• Retention bonus on top of your hourly rate, because when your clients stay, you should win too

How to apply:

Tell us why you're a great fit. Tell us about a time you turned a difficult client relationship around. Send your CV and a short cover letter (short is totally fine, but mandatory, no cover letter = automatically rejected).