Senior Manager Practice and Compliance

At Sylvanvale, our purpose is to enable independence for people living with disability. We work in partnerships with people, families, workers and communities to support people with disability to live the life they choose. Our values of belonging, choice, respect, safety and contribution guide the way we work every day.
Based on our 2026 Staff Engagement Survey results, Sylvanvale has also been recognised as one of the winners of the Xref Engage Best Workplace Awards for 2026.

• Based in Sutherland, close to the train station and cafes
• Brand new office
• Have a impact improving the quality of our supports

Reporting to the Executive Quality & Practice, this role will lead and develop the Learning and Development and the Quality teams. This role aims to deliver outcomes in line with Sylvanvale’s strategic initiatives whilst continuing to build a strong quality, practice and compliance culture.

• Develop the quality, practice, safeguarding and compliance capability across the organisation by building a culture of learning and development that supports the strategic, quality and continuous improvement agenda
• Analyse the business environment to identify current and emerging risks and service improvement initiatives
• Manage changes in Sylvanvale’s risk framework in line with changes in legislation, standards and Sylvanvale strategies and business direction
• Apply commercial acumen to reviewing and recommending business methodologies and technology
• Adhere to NDIS Quality and Safeguards Commission compliance requirements and to other legislative and regulatory requirements as required
• Oversee implementation of the NDIS Practice Standards and NDIS High Intensity Skill Descriptors through upskilling of Sylvanvale workers

You are a confident and values-led leader with strong experience in quality, compliance, safeguarding and practice improvement within disability, community services or a related sector. You bring sound judgement, commercial acumen and the ability to translate complex regulatory requirements into practical, sustainable ways of working.

To be successful, you will bring:

• Tertiary qualifications in Community Services or a related field.
• Strong working knowledge of the disability sector, human rights-based practice and person-centred service delivery.
• Knowledge of relevant legislation, standards and agencies involved in services for people with disability.

• Proven track record in effectively implementing organisational wide initiatives, with significant experience influencing teams in building a quality improvement culture
• Demonstrated experience with governance, risk, reporting, quality assurance and continuous improvement frameworks.
• Experience managing budgets and using data to inform operational and strategic decisions.

Mandatory Requirements

• Current NSW Driver Licence
• NDIS Worker Screening Check
• Willingness to undertake a Police Check
• Working with Children Check

This is an opportunity to make a meaningful contribution in a senior role that influences quality, safety and practice across a respected disability services organisation. You will work with committed leaders and teams who are focused on supporting people with disability to live the life they choose.

• 17.5% annual leave loading for permanent employees.
• $15,900 of your annual salary tax free through generous not-for-profit salary packaging.
• Access to package up to $2,750 for meal and entertainment expenses each FBT year.
• Opportunity to purchase one additional week of leave each year.
• Free and confidential counselling services for you and your family.

If you are passionate about quality, safeguarding and enabling better outcomes for people with disability, we would love to hear from you. Please submit your resume and a cover letter outlining your suitability for the role.