Administration Support Officer - Residential Care

We are seeking a professional and customer-focused Administration Support Officer to provide administrative and reception support within our Residential Aged Care facility at Clontarf. This position is primarily rostered to work Saturday's and Sunday's, with additional weekday shifts available to cover planned and unplanned staff absences, including annual leave, personal leave and RDOs.

Your Role

Working as part of a supportive administration team, you will be responsible for delivering efficient and professional administrative services while maintaining a welcoming and responsive front-of-house presence.

Key responsibilities include:

• Managing reception operations and responding to telephone, email and face-to-face enquiries

• Providing exceptional customer service to residents, families, visitors and external stakeholders

• Coordinating incoming and outgoing correspondence, mail and documentation

• Assisting with roster administration and staffing coordination

• Maintaining accurate resident, staff and organisational records in accordance with legislative and organisational requirements

• Preparing reports, correspondence and other administrative documentation

• Supporting compliance, accreditation and quality management processes

• Processing invoices, purchasing and other general administrative tasks as required

• Providing information regarding Ozcare services and responding to enquiries in a professional and timely manner

• Contributing to a positive and collaborative team environment

Your Attributes

We're looking for an organised and proactive administration professional who thrives in a fast-paced environment and is committed to delivering outstanding service.

To be successful, you will have:

• Availability to work Saturday and Sunday, with flexibility to provide weekday coverage for staff leave and roster requirements

• Ability to adapt to changing rostering needs in a dynamic residential aged care environment

• Previous experience in an administrative or reception role

• Experience with rostering / scheduling and the availability to work a rotating roster

• Strong customer service and interpersonal skills

• Excellent written and verbal communication skills

• Outstanding organisational and time management abilities

• Strong attention to detail and accuracy in record keeping

• A professional and courteous telephone manner

• The ability to work autonomously and effectively prioritise competing tasks

• Well-developed problem-solving and critical-thinking skills

• A positive attitude and willingness to contribute to a team-focused environment

• Experience within residential aged care or a healthcare setting will be highly regarded

How You'll Benefit

By joining Ozcare, you'll become part of a values-driven organisation committed to supporting both our clients and our people.

In addition to ongoing training and support, you'll enjoy:

• $46.36 per hour + Shift Penalty Rates

• Private health insurance discounts

• Uniform and laundry allowance

• Employee Assistance Program

• Career development and learning opportunities

• A supportive team culture where your contribution is valued

Role Requirements

• Current National Police Certificate valid within the past 3 years (or willingness to obtain)

• Mandatory annual influenza vaccination + provide evidence you've previously received a minimum of 1-dose of the COVID-19 vaccination (or are willing to obtain it if successful).

• Current Open Class Queensland Driver Licence

• Equivalent experience in a similar or identical role (preferably 2-3 years prior experience)

• Demonstrated proficiency in Microsoft Office Suite, including Word, Excel and Outlook

• Ability to maintain confidentiality and manage sensitive information appropriately

About Ozcare

At Ozcare, our people are our greatest asset. We recognise and value the dedication, compassion and professionalism our employees bring to work every day. Together, we make a meaningful difference in the lives of older Australians by providing quality care and support that enables people to live their best lives.

Welcoming All

Ozcare is committed to creating an inclusive workplace where everyone feels respected, valued and supported. We welcome applications from people of all backgrounds, cultures, genders, abilities and experiences. We particularly encourage Aboriginal and Torres Strait Islander peoples to apply.