Manager, Event Operations Australia

• Builds and leads high-performing, accountable and collaborative teams, fostering a culture of trust, recognition and open communication.
• Coaches, mentors and develops future leaders, providing clear direction, feedback and performance management
• Leads teams through organisational growth, transformation and change with resilience and adaptability
• Acts as a senior escalation point for complex client, operational and service delivery issues
• Balances client experience, operational excellence and commercial objectives to drive profitability and account growth.
• Oversees the successful delivery of complex events and group travel programmes, ensuring quality, compliance and exceptional service.
• Uses data, operational insights and best practices to improve performance, productivity and service consistency.
• Develops scalable processes, training frameworks and operational standards across Events and Event Travel functions
• Identifies and mitigates operational, commercial and reputational risks, ensuring governance, compliance and business continuity.

What we're looking for 

• Proven experience in Events and Group Travel operations, including group travel logistics
• Demonstrated people leadership experience, ideally within a regional or multi-market team
• Strong working knowledge of GDS systems (Sabre preferred) and travel booking processes
• Experience in managing large, complex event programmes, including multi-destination or high-volume attendee movements
• Sound knowledge of event management platforms (e.g. Cvent)
• Strong commercial acumen with a track record of driving revenue and profitability
• Excellent communication and stakeholder management skills
• Ability to manage multiple complex projects simultaneously 
• High attention to detail with strong organisational capability