Night Manager and Duty Manager positions

Holiday Inn Parramatta boasts 181 modern contemporary accommodation rooms, 7 spacious function rooms along with restaurant Twenty One Fifty and lobby bar, located in the heart of Parramatta. 

Holiday Inn Parramatta is part of IHG® Hotels & Resorts and is one of the world’s leading hotel companies, with hotels across more than 100 countries. 

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. Join our extraordinary team where we support your personal growth and well being and will be a valued member of an inspirational team.

Night Manager

As the Night Manager your tasks and responsibilities will include, but not be limited to;  

• Assisting with check-in and check-out of guests, ensuring all procedures are adhered to

• Fostering strong communication between the Night team and day team

• Be proactive and resourceful when attending to guest requests

• Take initiative to ensure that interactions with our guests are positive and productive

• Actively resolve guest complaints and challenges to high levels of satisfaction

• Provide guidance, supporting training and leading the team

• Take responsibility for the night audit function alongside the Night Manager, ensuring that all auditing income and revenue reporting are collated to a high level of accuracy

• Be responsible for the health and safety of all guests and staff members

• Working the night shift 11pm-7am

Duty Manager

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. Reporting to the Front Office Manager, you will oversee daily operations, ensuring our high standards of service are consistently met. You will lead a talented team, handle guest inquiries, and resolve any issues that arise.

Join our extraordinary team where we support your personal growth and well being and will be a valued member of an inspirational team. The Hotel Duty Manager is dedicated to providing a memorable experience and create that connection with our guests, at every stage of their stay.

In this role you will:

• Manage and support the Front Office Team ensuring that guest expectations are met.

• Manage the hotel operation in the absence of the General Manager.

• Lead by example when attending to guest requests.

• Take initiative to ensure that interactions with our guests are positive and productive.

• Handle guest requests, inquiries and complaints professionally and promptly.

• Ensure that procedures relating to Front Office are completed in line with agreed standards

• Oversee and coordinate all arrivals and departures including special guests and VIP's.

• Assist with check-in and check-out of guests, ensuring all procedures are adhered to.

• Being responsible for the health and safety of all patrons, guests and staff members.
  

Qualifications and requirements

• Minimum 1 year experience as a Duty Manager & Night Manager

• A passion for delivering exceptional guest service with a positive and professional attitude

• Excellent communication, attention to detail, problem-solving, and leadership skills 

• High level of computer literacy – Excel and Opera experience 

• RSA and First Aid qualifications or be willing to obtain

• Be available for a variety of shifts over 7 days availability, 7am-3pm, 3pm-11pm.

You must live in Australia and have permanent work rights, no sponsorship available.

Employee Benefits - Our aim is to provide you with a positive working environment, learning and development opportunities, career progression and access to global IHG Hotel discounts. Complimentary meals on shift, close to public transport and on site parking. Paid birthday leave.