Desktop Support Analyst

About the Opportunity:

We are looking for a Desktop Support Analyst to join our IT team in Melbourne. This is a great opportunity for someone with experience in Service Desk or Desktop Support who is looking to further develop their hands-on technical skills in a global professional services environment.

Working closely with end users, IT colleagues and service delivery teams, you will provide frontline support across desktop, hardware, software and collaboration technologies. You'll play a key role in ensuring employees have the tools and support they need to work effectively, while contributing to the ongoing improvement of our IT services and systems.

This position offers excellent exposure to a broad range of technologies and business operations, with opportunities to collaborate with teams across Australia and globally while developing your career within a supportive IT environment.

Key responsibilities include:

• Provide desktop and application support to end users, resolving technical issues and service requests in a timely manner

• Manage and maintain support tickets, ensuring accurate documentation and adherence to service level expectations

• Support the configuration, deployment and maintenance of desktop hardware, software and mobile devices

• Coordinate IT onboarding and offboarding activities for employees, including equipment provisioning and account setup

• Perform routine system maintenance, health checks and operational administration activities

• Assist with the management of IT equipment lifecycle activities, including asset tracking and replacement programs

• Support meeting room technology, audio visual equipment and collaboration tools

• Escalate and liaise with external vendors and specialist IT teams where required

• Participate in IT projects and initiatives, providing operational and technical support as needed

• Contribute to the development and maintenance of IT documentation, knowledge articles and operational procedures

• Collaborate with local and global IT teams to continuously improve service delivery and customer experience

• Support technology best practices, security requirements and corporate IT standards

About You:

You are a customer-focused and technically minded IT professional who enjoys problem-solving and helping others. You thrive in a collaborative team environment and are looking to build your career within a supportive and fast-paced technology function.

You will bring:

• Minimum 2 years' experience in a Desktop Support, Service Desk or IT Support role

• Experience supporting Windows desktop environments, Microsoft Office applications and end-user devices

• Strong troubleshooting and problem-solving skills across hardware, software and user-related issues

• Experience working with ticketing systems and managing support requests through to resolution

• Excellent customer service skills with a passion for delivering a positive user experience

• Strong communication and interpersonal skills, with the ability to build effective relationships across the business

• Ability to prioritise workloads and work independently with minimal supervision

• Experience configuring and deploying desktop hardware and software is desirable

• Awareness of IT service management principles and operational best practices

• Ability to work effectively within geographically dispersed and virtual teams

• A valid driver's licence and willingness to travel occasionally to regional and interstate offices

• Australian Citizenship or Permanent Residency (visa sponsorship is not available for this position)

Qualifications

Skills & Specifications:

• Tertiary qualification in Information Technology (or equivalent) is preferred but not a requirement

• Some experience working in an IT environment required

• Travel (driving/flying to other Stantec offices (local and interstate will be required), must have valid driver’s license.

• Suitable for Permanent Residency visa holders or Australia Citizens only

• Self-starter - The ability to work with minimal supervision

• Demonstrates an outstanding “customer orientated” service management experience

• Ability to build relationships through strong interpersonal skills (written and verbal)

• Demonstrated capability for problem solving, decision making, sound judgement and assertiveness

• Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach

• Awareness of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teams

• Process orientated, able to work cross functionally in a team environment

• Exhibit a natural curiosity, passion, and a desire to find ways to apply technology to business challenges

• Promotes innovation and continual process improvement

About Stantec

The Stantec community unites over 34,000 employees working in over 450 locations across six continents. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.

Stantec is a place where the best and brightest come to build on each other's talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.

What we offer

Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.

• Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.

• Option to purchase up to 4 weeks additional leave.

• Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning

• Mentoring for your own development and the opportunity to mentor others

• A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables

• Professional Memberships

• Salary Continuance Insurance (SCI)

• Mental Health and Wellbeing Programs

• Service Recognition Awards

• Employee Assistance Program

How to apply

If you are an Australian Citizen or Permanent Resident and this position is of interest, your application can be submitted online.

Please note that no agency applications will be accepted at this time.